Networking using Windows Remote Desktop

Hi experts,

I have a problem connecting to my workplace through remote desktop.  I am getting error message 733 which is explained in the following link:  http://support.microsoft.com/?kbid=168720.

I have a netgear DG834GT router and using XP professional both at home and in the workplace.  I have used the network connection wizard plus made several changes to the security as recommended by a colleague but this has not worked.  

I have tried the following:

1/ On the Control Panel I have clicked on Network Connections
2/ I have clicked on Create a new connection in the Network Connections screen
3/ The wizard opens and I clicked Next
4/ I have selected the second radio button called Connect to the network at my workplace
5/ Next screen : I have selected radio button called Virtual Private Network Connection
6/ I have typed in the company name
7/ Next screen: I have selected the Do not dial the initial connection radio button
8/ Next screen: I have typed in the static IP address for our workplace router which is a Draytek Vigor 2800

When I click on finish, the log on screen appears.  I then did the following:

1/ Click on properties
2/ Go to networking tab and change Type of VPN to PPTP VPN

3/ In the Security tab, I have changed from Typical to Advanced.
4/ In the settings button I have set data encryption to "Require Encryption" and then under "allow these protocols" ONLY Microsoft CHAP(MS-CHAP) and Microsoft CHAP Version 2 (MS-CHAP v2) have been ticked.
5/ I have clicked OK and then gone back to the log on screen

Sadly this resulted in error 733 message.

I am not particularly well versed in networking and therefore struggling on how to correct my problem.  Does anyone have any ideas that might help?

Thank you,

Terry
TerenceHewettAsked:
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Jay_Jay70Commented:
Hi TerenceHewett,

i just read through that article and it seems to give some pretty pointed directions - did you follow what it said and check your options?

what happens if you skip the advanced settings where you are putting in your encyption settings? jsut leave as default

Cheers!
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Irwin SantosComputer Integration SpecialistCommented:
Disable your Windows Firewall.. or add an exclusion for port 3389
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Jay_Jay70Commented:
change your VPN type to auto not PPTP and change your security back to typical

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Rob WilliamsCommented:
The Dratek 2800 can be a VPN server, as can a computer behind it, but they can run several different VPN configurations. Are you trying to set this up from scratch or has the office end of the VPN been configured and tested? and is the Windows client the appropriate one for your VPN?
If it is configured and you are using the Windows client Why are you making the following changes?
  2/ Go to networking tab and change Type of VPN to PPTP VPN
  3/ In the Security tab, I have changed from Typical to Advanced.
  4/ In the settings button I have set data encryption to "Require Encryption" and then under "allow these   protocols" ONLY Microsoft CHAP(MS-CHAP) and Microsoft CHAP Version 2 (MS-CHAP v2) have been ticked.

Unless the remote end was specifically configured in the same manor it will not work. If someone else has set up the office end you will need to talk to them about the specifics of the connection. We would only be guessing. If the office end has not been configured. Perhaps we can help with that, if you have the appropriate system admin privileges to access the equipment.
--Rob
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TerenceHewettAuthor Commented:
Thank you for all your comments and sorry for the delay in responding.  I have had a network guy here look into the area that Rob has mentioned above.  IIf I have any further questions I will repost.

Regards,
Terry
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Rob WilliamsCommented:
Thanks Terry, Good luck.
--Rob
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