Outlook 2003 restarts when I click on Signatures in Tools Options

Posted on 2006-04-25
Last Modified: 2010-04-08
My user has Outlook 2003 problems.

Whenever he goes to Tools/Options/Mail Format and clicks on either Signatures or tries to change the mail format (to HTML from Rich Text) Outlook crashes out and restarts. Every time!

I've tried:

Removing and reinstalling Outlook and Office
Deleting all the profiles and recreating
Deleting OST
Deleting signature files


Please help!!
Question by:helpdesk
    LVL 97

    Accepted Solution

    Greetings, helpdesk !

    An addin or an interferring program may be causing Outlook to close. Follow the steps below:

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    4. Check if a program running in background is interfering. Disable antivirus, antispyware, spam blocker, popup blocker, ad blocker, and other running programs.

    Best wishes!
    LVL 97

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

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