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Outlook 2003 restarts when I click on Signatures in Tools Options

Posted on 2006-04-25
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Last Modified: 2010-04-08
My user has Outlook 2003 problems.

Whenever he goes to Tools/Options/Mail Format and clicks on either Signatures or tries to change the mail format (to HTML from Rich Text) Outlook crashes out and restarts. Every time!

I've tried:

Removing and reinstalling Outlook and Office
Deleting all the profiles and recreating
Deleting OST
Deleting signature files

I'm STUMPED!

Please help!!
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Question by:helpdesk
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war1 earned 1000 total points
ID: 16534998
Greetings, helpdesk !

An addin or an interferring program may be causing Outlook to close. Follow the steps below:

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

4. Check if a program running in background is interfering. Disable antivirus, antispyware, spam blocker, popup blocker, ad blocker, and other running programs.

Best wishes!
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LVL 97

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by:war1
ID: 16569217
helpdesk,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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