Enable CD recording feature does not remain enabled after closing panel

This is a loaded Dell desktop with 2 CD RWs installed.  We have V1 software installed to assist in teaching the golf swing.  V1 supports writing a video lesson to a CD via XP's CD record feature.  This has worked previously so we are confident that this is not a V1 problem.

I checked to be sure that XPs CD "record" feature was enabled by going to MY COMPUTER, the CD, PROPERTIES, RECORD.  It wasn't enabled so I enabled it.  I closed the panel and then reopened it to see if it remains checked/enabled and it does not.  I was careful to check "apply" and OK.  This occurs on either of the CDs installed.  Therefore, I think it is a problem with either the operating system or drivers but I don't know which one to start trying to fix.  Suggestions?

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How old is the drive in question?  Being a mechanical device, it is prone to breakdown and these drives don't last a long time if heavily used.  Either install it in another system to see if it works, or swap a new one in - the good thing is they are not expensive.
tonyadamRetiredAuthor Commented:
The system is less than 18 months old.  Since this occurs with either of the two drives installed, I don't really think this is a bad drive.
As a start, remove the IDE controller driver in device manager and let it reinstall on reboot.
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Gary CaseRetiredCommented:
Tony -- are you sure you're always checking this box on the SAME CD/RW??   You can only have this feature enabled on ONE drive in XP.   If you check it on one; then check it on the other; that will disable it on the first.   Any chance you're iteratively doing just that ??
Gary CaseRetiredCommented:
... if it's not something that simple, then try (a) removing ("uninstall") the drives from Device Manager and allowing them to be redetected; and (b) remove the Upperfilters and Lowerfilters values from the following registry key:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}  (and then reboot)

>>> "I checked to be sure that XPs CD "record" feature was enabled by going to MY COMPUTER, the CD, PROPERTIES, RECORD.  It wasn't enabled so I enabled it". <<<

Perhaps it was supposed to be disabled because the V1 software uses its own "Burn to CD" function (or a plugin licensed from Roxio or Nero), and the Windows service is interfering with the plugin.

If this is the software that you have installed:
then I notice that it is supported by Windows 98SE which does not have its own burn-to-cd "service", simply because Win98se does not run services the same as Windows XP does:

Are you sure that "V1 supports writing a video lesson to a CD via XP's CD record feature"  and not through a plugin?
tonyadamRetiredAuthor Commented:
Excellent questions...I'll get back to you.  I do feel fairly certain that V1golf does support writing to the CD via the Windows CD recording service and not thru a plugin but will check.  
Gary CaseRetiredCommented:
Tony -- does this program write its videos to CDs or DVDs?   The XP built-in CD writing ONLY writes to CDs -- so if the answer is DVDs then it MUST use a plugin to do the writing.

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tonyadamRetiredAuthor Commented:
I checked with V1 and they do support CD recording under Window services.  No plug-in is required as long as just CD recording is being requested.  However, we were attempting to enable both CDs for recording on the desktop.  One is also a writeable DVD.  Additionally, there is an external writeable DVD also attached which made 3 recordable devices.  I think there were simply too many devices competing.  Once we eliminated the DVD and only enabled one of the CDs, V1 software now recognizes the available CD and will write to it.   We will eventually want to write to the DVD (more storage for multiple lessons) and I am assuming that we will need a plug in for that function.  Thanks again for your help.
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