I have 2 independant customers who are having problems with word 2003 and the files system
problem 1) using word to open an existing document - this can open word file , but trying to navigate into another folder in the "open file" dialog box causes the word application to hang.
using windows explorer to navigate to that folder and double clicking on the worddocument and wordwill open it.
I applied the latest service pack which corrected it for that user on the PC,b ut login on as another use and the same problem still exists - however when I try to apply the service pack again it says I have already done it , leaving me withte same problem.what local/user variables do I delete to allow word to open folders?
problem 2) anothe customer can open files, work on them, but when they try to save the document it hangs when accessing the filing system in the same way as problem one.