I have a small client that called me after they had a Sharp MX2300N copier/printer/fax machine installed in their office. The sales person installed printer drivers or try to install printer drivers on three computers, two desktops and one laptop. We will call then computer A, computer B, and computer c. This is a small peer to peer network. ISP is Verizon DSL. Router is connected to hub and building is CAT5 hardwired. Sharp is 192.168.1.5 Gateway is 192.168.1.1 Computers are 101 102 and 103. After the salesperson screwed around for awhile with their computers he announced that only computer A was able to print. Computers B and C would send print job to printer but pages come out blank. Salesman told them they was something wrong with their computers and left. This is where they called me. Here is what I have checked so far as far as basics go! All three computers are running Win XP Home SP2.
All three have Client for Microsoft Networking, File and Printer Sharing installed.
All machines have same Workgroup names. PC names are all different.
All are set to obtain TCPIP automatically.
All have folders shared.
What I can do...all computers can ping each other and all computers can ping the printer.
Computer C cannot see the Computer A or B. Computers A and B can see each other plus they can see C.
I can currently print from A where I shared the printer, next I uninstalled printer software from B, reinstalled it and now can print from computer B. However, since the computer that has the shared printer needs to stay powered on in order for other users to print they would like Computer B to be computer that stays on. So I unshared the computer on A, and shared it on B. A stills prints, but B only prints blank pages? Switch it back to sharing printer on A and unshare printer on B and both A and B will print fine.
As far as computer C, it for some reason cannot see the other computers, and says it is installing driver when I add printer to it, but only prints blank page. Using PCL5 on all computers.
Computer A and C have Norton Internet Security and I have configured the IP address to be added to the trusted zone on both. Also XP firewall is turned off on Comuter A and Computer C. Computer B has Norton AntiVirus 2003 and XP firewall on.
What we would like to end up with. Computer B would be left on, have the shared printer on it and Computer's A and C would be able to print using the Computer B shared printer.
Thank you for you help, I know its a long story but wanted to give as much detail as possible.