Not receiving mail

I am not receiving mail from the Exchange server. In the errors box I see a the following code;

"Task ‘Microsoft Exchange Server’ reported error (0x00040820): Errors in background synchronization. In most cases, further information is available in a synchronization log in the Deleted items folder."

I have looked online for a solution to no avail. I have read where there is an issue of size for .pst and .ost files. I do not believe this is the problem. We have Exchange 2000 and use Outlook 2003 SP2.  This just suddenly starting occurring 2 weeks ago.

Any advice would be greatly appreciated.

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do you use cache mode in outlook.

Is this a pc or laptop

If you delete the profile and recreate it does it resolve your name in the profile wizard.

What service pack in on the exchange server.

Can you ping the exchange fine.

pchauvin66Author Commented:

I do use cache mode and it is a pc. I also can ping the server. Where do i check what service pack I have?

Open up Exchange System Manager, go to Servers. Right click on your server and choose Properties. It tells you what version of the service pack you have in there. The latest for Exchange 2000 is SP3. However there is a roll up for Exchange 2000 - the latest is August 2004, KB ID 870540, so you will have to check Add/Remove programs for that.

Does the problem follow you to another machine?

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pchauvin66Author Commented:
We do have SP3. However when i went to Add/remove I didn't see KB870540.
That probably means you haven't got the latest roll up. Download it from Microsoft.

pchauvin66Author Commented:
I will go to Microsoft and download that.

It looks like I solved the problem. I deleted the profile and recreated it back and it appears to be ok. I still would like to know what cauaed the problem in the first place.

Thanks for your help.
Outlook profiles get corrupt. It is a fact of life.

Rule one with Outlook - does it follow the user to another machine?
If not, then the problem with the workstation.

Reinstalling Office/Outlook doesn't fix the problem as the profile stays intact.
You therefore step through the three fixes for Outlook...

1. Recreate Outlook profile.
2. Recreate Windows profile.
3. Wipe the machine.

In my experience nothing else other than those three will resolve the problem.
I get criticised for my stance on straight to a system rebuild. However I work on results and am paid by the hour. I don't have all day to sit around trying this and that. I can have the machine rebuilt in three hours on most sites, and that will be a guaranteed fix.


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I would say if you were using cache mode that had something to do with it, cache mode I think is useless if you are not using a mobile pc as it delays emails coming in and also provides more things to manage such as local copies of your emails. I find that removing cache mode from outlook solves quite a few problems. The error you were getting sounds to me like the cache mode syncronising with the exchange server and causing problems and therefore you not getting mail. Just a thought if you ever get it again turn off cache mode and try again.

Otherwise as said above removing the profile and recreating it is always a quick way to try to solve outlook connectivity problems did it today myself three times on a network and fixed it every time.

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