I have a user who had upgraded to aol dsl recently. She had aol dialup for the longest time and no problems now her aol will not work.
she has WinXP sp2 she upgraded to SBC DSL they sent her a modem she connected to her computer and everything seemed fine.
she is able to get on the internet but when she tries to open aol after she logs in and says you have mail it stops working the cable modem power cycles like if someone had turned the power off and back on right away. this only happens when aol is started and logged into?
any ideas would be greatly appreciated.