Outlook Express can receive and reply but will not send out an e-mail...

Posted on 2006-04-25
Medium Priority
Last Modified: 2009-12-16
Good Day Experts,

I have windows xp sp2 pro and outlook express is connected to bresnan.  I can receive e-mail and I can reply to the e-mails i recevie but i cannot create a blank e-mail and send it out.  these are the following errors i receive:

The connection to the server has failed. Account: 'POP3', Server: 'Bresnan.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E  

The host 'POP3' could not be found. Please verify that you have entered the server name correctly. Account: 'POP3', Server: 'POP3', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

I have installed mozilla thunderbird and it seems towork fine when sending, receiving and replying.  I've tried removing and adding OE from windows components, ran sfc /scannow and have removed the whole mcaffee security suite.  Anyone know how to fix this problem?

Question by:ellsworth2000
  • 2
LVL 30

Assisted Solution

by:Irwin Santos
Irwin Santos earned 1000 total points
ID: 16536997
Recent windows update

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
LVL 97

Accepted Solution

war1 earned 1000 total points
ID: 16537024
Greetings, ellsworth2000 !

A recent Outlook Express update, KB 911567, could cause send problem.  The only fix now is to uninstall it from Add/Remove Programs in Control Panel and disable Windows Autoupdate.

1. If no joy, Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

6.  Check with email provider Tech Support to determine if server is having trouble.

7. See this troubleshooter for not sending

Best wishes!

Author Comment

ID: 16537396
Thank you both for all of your suggestions,

I did everything both of you said to do and OE still wasn't working so i checked the accounts one more time and there was a second account but was not set as the default and once i removed it OE worked.

Thank you both for everything,

LVL 30

Expert Comment

by:Irwin Santos
ID: 16537514
cool.. thanks for the effort points!!  :-)

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft's Excel has many features that most people will never need nor take advantage of.  Conditional formatting is one feature that you may find a necessity once you start using it.
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question