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Outlook Express not showing message body

I am having an issue with Outlook Express not showing the message body. I am using XP sp2 and the OE build is 6.00.2900.2180. I have used the regsvr32 inetcomm.dll. The subject and all that shows but no message body. The hour glass appears when I hold my mouse over where the message should be. I have reapplied SP2, removed and re-installed Outlook Express. I have ran sfc /scannow. I have set up a new identity and the same thing happens with the Outlook Express welcome message. I am out of ideas and need something else to try. I tried renaming the Outlook Express program folder but nothing has worked. When I try to forward a message I get an error that states "This message has not completed downloading. It cannot be saved until download is complete". I do not know if the issues are connected but I an sure that they are. It was working fine but now is not.

Any ideas?

Mark
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maderosia
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maderosia
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1 Solution
 
war1Commented:
Greetings, maderosia !

Seems like you have a large or corrupted email being downloaded, and Outlook Express cannot complete the download.  If the email account has webmail, delete the offending email in webmail, and the rest will download.  If no webmail account, you may need to ask the email account Tech Support to delete the email.

Best wishes!
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maderosiaAuthor Commented:
I still get new emails though. Are you saying that I have an email that is downloading that is screwed up and is causing conflicts so I do not see it in my box? Would that affect all other emails? It happens if I try a different identity too with different settings.
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mark-waCommented:
Sounds like it could possibly be corrupted windows temp files and/or folders.

Try doing a disk cleanup.  If that doesn't help, I would just create a new windows profile.

Is this a network computer on a domain, or is it just stand-alone?

If it's a computer on a domain, then just login to the pc as an administrative user (other than the user having problems) and rename the profile of the user having problems to something like "old<profilename>", then log back into the machine as that user, which will create a new windows profile automatically.

Note:  Windows profiles are in c:\documents and settings.

If this is a stand-alone pc, then follow these instructions:

http://support.microsoft.com/kb/279783/en-us

Then, just copy over any data that is still in the old user profile that might be needed (desktop, my doc's, favorites, etc...)

Hope that helps.

Mark
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maderosiaAuthor Commented:
I did not try another profile. Good idea. I know that that profiles can cause all kinds of strange issues. I can't believe I didn't think of trying that. I redo profiles regularly. I will try it tomorrow and post results.

Thanks,
Mark
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maderosiaAuthor Commented:
No luck with the profile. When I created the new profile I opened Outlook express and it asked what program to open the icon with . Like Outlook Express wasn't installed. I opened the program by going Start --> run --> msimn.exe. I did some more research and the executable in not in the Program files\outlook express folder. I am using the executable from another location but it is openning OE. Shouldn't the SP2 reinstall update all of those files. This is still not working. I have also tried system restore with no positive results.

Mark
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maderosiaAuthor Commented:
Fixed. After my last post I copied the executable from the service pack\I386 to the Outlook Express folder and opened it from there and everything worked fine.
I have no clue why it disappeared but the problem is now solved.

Thanks all.
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mark-waCommented:
When you renamed the Outlook Express program folder, if you then reinstalled Outlook Express, it will create a folder called "Outloo~1" and this is where it will install Outlook Express to.  This usually causes problems.  It is suggested that you just delete the contents of the folder instead of the folder itself.

Glad you got it fixed though!  Take care.

Mark
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war1Commented:
Maserosia, glad you are able to fix the problem.  I though you had previously reinstall OE, which would get you a renew set of executables.
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maderosiaAuthor Commented:
Mark-wa - thanks for the info
War1 - I did reinstall OE several times. Thats what I thought too. I must have did something wrong but I am unsure.
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war1Commented:
OK to refund.
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GranModCommented:
Closed, 500 points refunded.
GranMod
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