The item could not be deleted. It was either moved or already deleted...

Posted on 2006-04-25
Last Modified: 2011-08-18
I am running an exchange 2003 enviroment with SP1.  Platform is Server 2003 Sandard.

User is using oultook 2003 with windows XP.

Here is what happened earlier today:

I received the following event error at 9:14AM and repeatedly afterwards:

Event Type:      Error
Event Source:      ESE
Event Category:      Database Corruption
Event ID:      447
Date:            4/25/2006
Time:            9:11:58 AM
User:            N/A
Computer:      SERVER1
Information Store (3960) First Storage Group: A bad page link (error -327) has been detected in a B-Tree (ObjectId: 546, PgnoRoot: 6692) of database D:\exchsrv\mdbdata\priv1.edb (7218 => 2309730, 7219).

For more information, click

Just as I received the error, one of our users had lost the ability to delete incoming email.  He was able to view it, but the mail could not be modiyed, deleted or marked as read.  (The user recevied the 'The item could not be deleted. It was either moved or already deleted, or access was denied' error)

Then about an hour later all of the mail in my account went blank (and so did everyone elses), so it was time to take down the stores and do a repair.

I ran the following:
eseutil /p
eseutil /d
isinteg -s servername -fix test alltests (twice to make sure nothing else needed to be fixed)

The repair process went through fine and when I mounted the stores my box as well as everyone elses were back to normal.  The original user with the "The item could not be deleted..." error still continues to have this problem.

The link below is almost exactly the same problem I am having, only the solution in this EE users case was to rebuild the account.  The difference is I ran the isinteg at the end of my repair.  Read the following for more information and responses from other people.

As always this is a critical matter for us.  Thanks for taking the time to look this over with me.
Question by:CBIA
    LVL 7

    Expert Comment

    Did you mount the database and dismount it after eseutil /d completed??? So try to run ISINTEG once again and that should fix your problem.


    Author Comment

    In order to fix this I had to follow the EE article I attached above.  Simply put, you must rebuild the user account.

    Accepted Solution

    PAQed with points refunded (500)

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