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Outlook 2003 User deleted Inbox and I can't move from the Delete Items box back to original place

Shortly after migrating my Exchange Server to 2003 and moving mailboxes I have several users report having duplicate boxes (Inbox, Calendar, Contacts, etc).  I was able to fix that problem but one user somehow deleted his Inbox.  It's now a subfolder under his Deleted Items and I cannot move it back - denied permission.  All incoming mail still goes into his Deleted Items/Inbox.  I have his account linked to a Treo running Goodlink/Exchange so I can't delete and re-create his account.  Any work-around to move an Inbox?
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tinamerrifield
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tinamerrifield
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1 Solution
 
Irwin SantosComputer Integration SpecialistCommented:
Export that folder's contents... create a new folder, then import it back in.
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tinamerrifieldAuthor Commented:
When I do that it leaves the Inbox as a subfolder under Deleted Items and new emails still go there.  I think I need to MOVE the Inbox...
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Irwin SantosComputer Integration SpecialistCommented:
You may need to edit the rights on the inbox and the root folder of the mailbox. If you do not have rights to the root folder (the on titled 'Mailbox - Username') then you shouldn't be able to see any folders beneath it. If you can still see the folders on the other users account, the rights may be set via Exchange System Manager on the mailbox itself.

Also, you may also want to check in the users outlook going to tools > options > delegates and see if that other user is listed and if yes ,remove that user.

Lastly, start progs> exchange > aduc> then view > advanced features> go to your user > exchange advanced tab > mailbox permissions. then get them to log out of the domain and back in to get a new access token.
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tinamerrifieldAuthor Commented:
Actually I'm logged in as that user and I have owner permissions for Mailbox - Username, as well as all subfolders.  (I did that early on trying to move that Inbox out of the Deleted Items)   If I click on the Inbox and try to drag it back to "Mailbox - Username" (where is should be) I get this message "CAN'T MOVE THE ITEMS.  SPECIAL FOLDERS, INCLUDING THE INBOX, CONTACTS, CALENDAR, NOTES, TASKS, AND JOURNAL FOLDERS, CANNOT BE MOVED"  
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meintsiCommented:
Try this ....

1. Create a new .pst file
2. Change the delivery location to the new .pst file.
3. Move the original Inbox
4. Change the delivery location back and delete the added .pst file.
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tinamerrifieldAuthor Commented:
I created a new .pst file and changed the delivery location to the new .pst file and it tested fine with new emails.  I still cannot move the original Inbox.
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meintsiCommented:
Have you tried "Detect and Repair" from the help menu?
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tinamerrifieldAuthor Commented:
I ran that but still have the same issue.  
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meintsiCommented:
Move everything to the new .pst file that you want to save and disconnect it.
Delete the mail profile and create a new one.

Attach the data .pst and move the information back to the new mail profile.
Disconnect and delete.
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tinamerrifieldAuthor Commented:
If you mean delete the mail profile in Exchange...I cannot do that as this user's Treo is connected to this Exchange profile and would not connect if I deleted and re-added.  Short of doing that - there's just no way to move the Inbox out of the Delete Items box, correct?
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meintsiCommented:
Yes and No.  

Before doing that, on the local machine: TOOLS - EMAIL ACCOUNTS and delete the exchange account. Restart Outlook and add it new.

As far not being able to move the Inbox, I'm at a loss on how it got moved in the first place.
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tinamerrifieldAuthor Commented:
I have deleted and added the local profile to no avail.  I can tell you that the user did this shortly after I moved Exchange to a new server and migrated the mailboxes over.  Several users said upon opening Outlook for the first time there were two of everything (Inbox, Calendar, etc) and this user tried to delete the extras.  What he didn't realize was that what he did to one he did to them both as it was just a mirror, how he got the permission I have no clue and he says it was hard for him to do! URG!  I ran a repair on Exchange last night and today no one has the duplicate folders, but he's stuck with his Inbox in his Deleted Items.  
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meintsiCommented:
So the problem then seems to be the exchnage profile.
You may have no choice but to create new.

Why would the TREO not reconnect?
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tinamerrifieldAuthor Commented:
I have a server that runs Goodlink, a program that bridges Exchange with the Treo.  I had a local user that also had the duplicate problem so I deleted his exchange profile, recreated and everything was fine except he no longer got emails on his Treo.  I reprovisioned the Treo and it worked great.  

The current user I'm having a problem with is on the west coast and I'm on the east coast and he can't do without the Treo (to ship to me to reprovision) so that's not an option at this point.  I did create a rule that puts all new emails into a folder I added under Mailbox - Username and that will have to do as a work-around for now.

thanks for all the ideas!!
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