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MAC OSX and working with files on a networked LaCie Ethernet Drive (2TB)

We purchased a 2TB LaCie ethernet drive about 5 months ago for our marketing department, specifically for our graphic designers who work off of MACS. They have had nothing but problems with them since day 1. They can see the shared drive on the LaCie but copying files to and from is a nightmare because the link will die most of the time during a transfer and they can't reconnect the session. If they finally do get reconnected, it's the same thing again and again. We know next to nothing about MACS, only basic support for them. We have returned the original LaCie drive and when we received the replacement, we set it up and configured it. It has Embedded Windows XP Pro by the way. All Windows PC's can see and work with files on the LaCie drive with "NO" apparent issues but it is the MACs that can't use it reliably and those are the guys we purchased it for. Can any of you guys help on this one? We have hit a brick wall and don't know what the problem could be. We hope that it's only a case of misconfiguration somewhere and that with some information from one of you experts, we can get the marketing guys some relief.

Regards,
Knoxtntech
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knoxtntech
Asked:
knoxtntech
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1 Solution
 
strungCommented:
Exactly what version of the Mac OS are your clients using? (Pull down the Apple Menu to "about this mac.)
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brettmjohnsonCommented:
Why buy a Windows file server and force the Macs to use Windows file sharing,
when only the Macs will use the file server?  I would have either purchased:
 - an XServe and/or XSan as a file server so the Macs could use native AFS file sharing protocols.
or
 - a Linux or xBSD based file server, so the Macs can use NFS file sharing protocols.

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knoxtntechAuthor Commented:
The version of the MACS are the following:

10.4.6
the other 2 are 10.39


To brettmjohnson:
I'm not the IT manager, it was not my call on what to buy. I don't make the decisions around here, I only have to support whatever they decide to put in place. I'm sure you know what I mean. The point is moot however because we already have the LaCie drive and that is what must be used and so we come to my dilemma. Any positive feedback would be greatly appreciated.

Thanks,
Knoxtntech
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strungCommented:
This may be too obvious, but have you checked the LaCie website to see if there are any firmware or software updates available?
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brettmjohnsonCommented:
> I'm not the IT manager, it was not my call on what to buy. I don't make the decisions around here...

Since you are the one stuck supporting it, it is your job to help your manager make informed purchasing decisions.  If he says "Apple hardware is too expensive", add up the cost of buying the wrong product plus the costs of trying to get the wrong product to work.
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knoxtntechAuthor Commented:
I had a nice long comment for you bret but decided not to pass it along. I'm too old and have been doing this too long to let someone like you get under my skin.

My boss is the type of person that does what he wants regardless of what his staff advises. He had been "advised" of alternatives by myself and two other staff members but ultimately, he chose to go with the LaCie. Don't ask me why....but he did and now we "the staff" are the ones paying the price of the bad decision. So, if we are finished with clarifying these irrelevant details, can we PLEASE get on with actually addressing the issue at hand?

Thanks,
Knoxtntech
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strungCommented:
I can't help you with your specific problem, but there is a wealth of information on using Mac clients with Windows servers here:

http://macwindows.com/win_server_reports.html
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