Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Keep receiving message on Blackberry "Policy settings have changed"

Posted on 2006-04-26
Medium Priority
Last Modified: 2007-11-27
I'm running a Blackberry Enterprise Server with 3 users.  They are all working fine, but one particular user keeps getting the message "Policy Settings Have Changed".  The intervals don't seem completely consistent as it will appear sometimes every 10 minutes or so, but other times it will be considerably longer.  All of the e-mail redirection from the Exchange Server works fine, but the message is a bit of a nuisance.  Since none of the other users are receiving this message, I assume it has something to do with policy settings for only this user and not for BES as a whole.

I'd appreciate any tips.
Question by:jgohil
LVL 63

Expert Comment

ID: 16570953
Well, I would try the easy things first.

1) WIpe the Blackberry, remove the user from BES, and add them back in.

2) Make sure you have the Latest BES patches/ hot fixes.
3) Make sure the Blackberry has the latest BIOS/ firmware and desktop version

I hope this helps !

Accepted Solution

mhills earned 1000 total points
ID: 16623340

If you are running 4.0 BES and 4.0 handheld code you can suppress that message via IT Policy so that the user doesn’t get that message prompt.

Now if you have a user that is receiving that message it sounds like that they are getting a IT Policy Sent down to them wirelessly.

You can check the server log, it will be the log file with POLC in the file name.  You can look at that specific user to see if you see an IT policy queued and sent to the user.  

If that is the case, like SysExpert says, upgrade to the latest SP/HF's


Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
Loops Section Overview
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…

579 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question