Ricoh copier scanner function issues

I have 25 Ricoh copiers on my network (Server 2003 environment) with scanner functions built-in. I have installed TWIAN drivers for the 1022-1027,1035-1045, 2022-2027, and 2035-2045 series copiers with no issues. I launch the MS Scanning program under MS Office, MS Office Tools (in Office 2003) and the program polls all type 2035 'scanners' on the network. I only have two 2035e, and they will not show up in the available scanners to choose from. All other scanners pop up when polled, and I can scan from the workstation, no problems. This is a Coast Guard network, and email server option from the copier is not allowed due to security restrictions.
Pls advise...
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Does your scanners have the SNMP Community Setting well configured ?

Best Regards !
TCCIRMAuthor Commented:
Here's what I have:
SNMP: Enabled
Protocol: TCP/IP
Community Name 1: public
Access Type: read-only
Protocol: TCP/IP
Mgr. IP Address 1:
Mgr. IPX Address 1: 0:0000

Community Name 2: admin
Access Type: read-write
Protocol 2: TCP/IP
Mgr IP/IPX set to 0

All other community names didsabled/not accessible.
Those two scanners are being shared ?

If so, check the permissions.

On the Public Community, try to set to "Read- Write" and give it a try !

Best Regards !
PMI ACP® Project Management

Prepare for the PMI Agile Certified Practitioner (PMI-ACP)® exam, which formally recognizes your knowledge of agile principles and your skill with agile techniques.

TCCIRMAuthor Commented:
They are not just scanners, they are Ricoh multi-function copiers, and they are shared. All other print jobs go without a hitch from multiple users, so I doubt it is a permissions issue. When I installed the TWAIN drivers, I had other 2035/2045 copier/scanners answer up when polled, but these 2 "2035e" units will not show in the available scanners to choose from. The SNMP settings are the same as all the others on the network, which print, copy, and scan just fine.
And those TWAIN drivers are up-to-date with 2035e ?

Best Regards !
TCCIRMAuthor Commented:
Straight from the Ricoh-USA website.
TCCIRMAuthor Commented:
I decided to use the 2045 print drivers for the copiers (even though they are 2035E's). The installed the TWAIN drivers for 2045, and the scanners showed/answered when polled, scan successful. Situation resolved, pls close ticket.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
No problem with me :(

Best Regards !
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.