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Ricoh copier scanner function issues

I have 25 Ricoh copiers on my network (Server 2003 environment) with scanner functions built-in. I have installed TWIAN drivers for the 1022-1027,1035-1045, 2022-2027, and 2035-2045 series copiers with no issues. I launch the MS Scanning program under MS Office, MS Office Tools (in Office 2003) and the program polls all type 2035 'scanners' on the network. I only have two 2035e, and they will not show up in the available scanners to choose from. All other scanners pop up when polled, and I can scan from the workstation, no problems. This is a Coast Guard network, and email server option from the copier is not allowed due to security restrictions.
Pls advise...
-Thanks!
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TCCIRM
Asked:
TCCIRM
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1 Solution
 
mcp_jonCommented:
Does your scanners have the SNMP Community Setting well configured ?

Best Regards !
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TCCIRMAuthor Commented:
Here's what I have:
SNMP: Enabled
Protocol: TCP/IP
Community Name 1: public
Access Type: read-only
Protocol: TCP/IP
Mgr. IP Address 1: 0.0.0.0
Mgr. IPX Address 1: 0:0000

Community Name 2: admin
Access Type: read-write
Protocol 2: TCP/IP
Mgr IP/IPX set to 0

All other community names didsabled/not accessible.
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mcp_jonCommented:
Those two scanners are being shared ?

If so, check the permissions.

On the Public Community, try to set to "Read- Write" and give it a try !

Best Regards !
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TCCIRMAuthor Commented:
They are not just scanners, they are Ricoh multi-function copiers, and they are shared. All other print jobs go without a hitch from multiple users, so I doubt it is a permissions issue. When I installed the TWAIN drivers, I had other 2035/2045 copier/scanners answer up when polled, but these 2 "2035e" units will not show in the available scanners to choose from. The SNMP settings are the same as all the others on the network, which print, copy, and scan just fine.
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mcp_jonCommented:
And those TWAIN drivers are up-to-date with 2035e ?

Best Regards !
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TCCIRMAuthor Commented:
Straight from the Ricoh-USA website.
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TCCIRMAuthor Commented:
I decided to use the 2045 print drivers for the copiers (even though they are 2035E's). The installed the TWAIN drivers for 2045, and the scanners showed/answered when polled, scan successful. Situation resolved, pls close ticket.
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mcp_jonCommented:
No problem with me :(

Best Regards !
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