Troubleshooting the Internet Explorer Address bar

I was stumped yesterday when a client complained that his internet explorer browser would no longer let him type a web site into the address bar using the format XYZ.COM, but instead had to type the format http://WWW.XYZ.COM for the address bar to work.  I could not figure out why.  Obviously this is a great inconvenience having to type the entire web address and protocol.

His Dell machine is "clean" no hijackers, etc.  It uses windows xp home.

I have run SFC /scannow and tried unchecking the Internet Explorer app in the ADD/REMOVE Programs, and then re-checking the box.

None of this has worked.  Any ideas gentlemen?

Thanks in advance.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


This issue can be caused by one of the latest security updates from Microsoft.  Check this URL

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Rob WilliamsCommented:
Is it happening to all sites or just a couple? should resolve without the http:// but some sites (not too many) require the www, or prefix such that will not work. It depends on the domain registration.
Just a thought.
Heres a quick fix this and double click it - select YES to merge it into the registry

this will repair file associations for http
SD-WAN: Making It Work for You

As bandwidth requirements and Internet costs grow, businesses naturally want to manage budgets by reducing reliance on their most expensive connection types. Learn more about how to make SD-WAN work for your business in our on-demand webinar!

20computerAuthor Commented:
Thank you for your responses.  Saineolai seems to be onto something since the patch is very specific regarding the HP Scanner Photo Share sofware which my client has installed.  I will implement Monday and let you all know if it worked.  I will try Craig's suggested registry fix if Saineolai's fails.  Thank you RobWill for the input; yes the issue occurs with all addresses.  Check back on May 1, 2006.

20computerAuthor Commented:
I was premature in my "clean machine" assessment guys.  After a more thorough inspection, a process was noticed that had been missed which was named TASKDIR.DLL.  Removal of this trojan, additional files with the same timestamp, and related rootkit, resulted in the problem being solved.  Cause and effect?  I can't be sure so I decided to split the points between two intelligent and informed answers.  Thanks again for your help.


Rob WilliamsCommented:
Thanks  20computer,
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking Protocols

From novice to tech pro — start learning today.