error 1920 when trying to install Norton Antivirus

Posted on 2006-04-26
Last Modified: 2011-08-18
I am running Windows 2000 pro with Sp 4.

While I am trying to install Norton Antivirus Corporate. I am trying to install the Antivirus client on one of the machines.
I am receiving the following error message:
"Error 1920. Service Norton AntiVirus Server (Norton AntiVirus Server) failed to start. Verify that you have sufficient privileges to start system services."

I am logged on with an Admin Account. Norton Antivirus was un-installed from this machine before. Now I am trying to re-install it. This is probably irrelevant, but the file system on this machine was converted from FAT16 to FAT32.

I would appreciate your help..

Question by:novice12
    LVL 95

    Expert Comment

    by:Lee W, MVP
    Try using this tool first, then installing Norton again:

    Author Comment

    I managed to install the software after doing the following:

    I deleted the folder:
    C:\Program Files\Common Files\Symantic Shared\VirusDefs
    I also Un-installed syamantic "partition Magic", it's probably not relative, but just in case..
    I then installed Notorn antivirus..

    I have another problem right now. I tried to do a virus def update, and it didn't work. It was saying that all virus defs are up to date. The date it had is 12/12/05!

    LVL 32

    Expert Comment

    Get the new Live Update from and install it (it is the file lusetup.exe)

    Then try the virus def update again.
    LVL 17

    Expert Comment

    I would scan for trojans with Ewido;
    LVL 29

    Accepted Solution


    The LiveUpdate update may well have solved the problem, if not, use this tool to cleanup your system of Norton/Symantec:

    NONAV is an unsupported Symantec tool for removing files and registry keys from Norton Antivirus / Symantec Antivirus. This is helpful for example when an upgrade from an older version fails and you need to prepare the machine for a clean re-installation.

    The tool can be sent out to customers as long as they have been informed that nonav is an unsupported tool without warranty and provided "as-is".

    NONAV removes the following products from filesystem/registry:

    NAV            Norton Antivirus 4.x / 5.x
    NAVCE            Norton Antivirus Corporate Edition 7.0x 7.5x 7.6x
    SAVCE            Symantec Antivirus Corporate Edition 8.0x 8.1x 9.x
    SSC            Symantec System Center (from CE 7.x / 8.x / 9.x)
    AMS            Alert Management System (from CE 7.x / 8.x / 9.x)
    SCF            Symantec Client Firewall 5.x 7.x

    NONAV can also be set to remove the following components:

    Symevent drivers
    LiveUpdate (1.5-2.0)
    shared Virus Definitions
    Central Quarantine Server / Quarantine Console

    NONAV should leave other Symantec products alone on the machine but only very limited testing has been done on this.

    PcAnywhere 10.5 / 11, Ghost 8.0/2003 and the Central Quarantine Server has been tested and appear to work fine after running nonav.

    NONAV is designed to work on the following OS:

    Windows 2003 Server
    Windows XP
    Windows 2000 Professional / Server
    Windows NT4 Workstation / Server
    Windows ME
    Windows 98
    Windows 95

    Restart when finished and reinstall.


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