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error 1920 when trying to install Norton Antivirus

I am running Windows 2000 pro with Sp 4.

While I am trying to install Norton Antivirus Corporate. I am trying to install the Antivirus client on one of the machines.
I am receiving the following error message:
"Error 1920. Service Norton AntiVirus Server (Norton AntiVirus Server) failed to start. Verify that you have sufficient privileges to start system services."

I am logged on with an Admin Account. Norton Antivirus was un-installed from this machine before. Now I am trying to re-install it. This is probably irrelevant, but the file system on this machine was converted from FAT16 to FAT32.

I would appreciate your help..

1 Solution
Lee W, MVPTechnology and Business Process AdvisorCommented:
Try using this tool first, then installing Norton again:
novice12Author Commented:
I managed to install the software after doing the following:

I deleted the folder:
C:\Program Files\Common Files\Symantic Shared\VirusDefs
I also Un-installed syamantic "partition Magic", it's probably not relative, but just in case..
I then installed Notorn antivirus..

I have another problem right now. I tried to do a virus def update, and it didn't work. It was saying that all virus defs are up to date. The date it had is 12/12/05!

Get the new Live Update from http://www.symantec.com/techsupp/files/lu/lu.html and install it (it is the file lusetup.exe)

Then try the virus def update again.
I would scan for trojans with Ewido; http://www.ewido.net/en/download/

The LiveUpdate update may well have solved the problem, if not, use this tool to cleanup your system of Norton/Symantec:


NONAV is an unsupported Symantec tool for removing files and registry keys from Norton Antivirus / Symantec Antivirus. This is helpful for example when an upgrade from an older version fails and you need to prepare the machine for a clean re-installation.

The tool can be sent out to customers as long as they have been informed that nonav is an unsupported tool without warranty and provided "as-is".

NONAV removes the following products from filesystem/registry:

NAV            Norton Antivirus 4.x / 5.x
NAVCE            Norton Antivirus Corporate Edition 7.0x 7.5x 7.6x
SAVCE            Symantec Antivirus Corporate Edition 8.0x 8.1x 9.x
SSC            Symantec System Center (from CE 7.x / 8.x / 9.x)
AMS            Alert Management System (from CE 7.x / 8.x / 9.x)
SCF            Symantec Client Firewall 5.x 7.x

NONAV can also be set to remove the following components:

Symevent drivers
LiveUpdate (1.5-2.0)
shared Virus Definitions
Central Quarantine Server / Quarantine Console

NONAV should leave other Symantec products alone on the machine but only very limited testing has been done on this.

PcAnywhere 10.5 / 11, Ghost 8.0/2003 and the Central Quarantine Server has been tested and appear to work fine after running nonav.

NONAV is designed to work on the following OS:

Windows 2003 Server
Windows XP
Windows 2000 Professional / Server
Windows NT4 Workstation / Server
Windows ME
Windows 98
Windows 95

Restart when finished and reinstall.


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