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Windows' update (KB914454)

Posted on 2006-04-26
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Last Modified: 2010-05-18
Hello,
My Windows' automatic updates downloaded the "Outlook 2003 Junk E-Mail Filter update: April 2006 (KB914454)"

Here's the description of the update:
"This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003 with a more current definition of which e-mail messages should be considered junk e-mail. This update was released in April 2006.

More information for this update can be found at http://www.microsoft.com/downloads/details.aspx?FamilyId=A8ECEC9F-1688-4553-9670-42EC4934CA48&displaylang=en "

Whenever I try install the update, the installer initializes, and then tries to install this update and says:
"Updates were unable to be successfully installed

The following updates were not installed:
Update for Outlook 2003 Junk Email Filter (KB914454)"

It's hard for me to troubleshoot this problem since the Windows' updater doesn't give me a failure reason. I've tried uninstalling & re-installed Outlook 2003 and everything, but it still won't install this update. So, I'm stuck with the Windows' update icon in my system tray reminding me to install the update... and when I shutdown/reboot it wants me to select "Install Updates and Shutdown".

Someone please help me get rid of this update or install it. I don't use Outlook, so I'd be fine with uninstalling it and removing the update (somehow) from my computer. Thanks!
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Question by:damijim
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by:Irwin Santos
ID: 16549474
Recent windows update
http://support.microsoft.com/kb/918165

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
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by:damijim
ID: 16553258
Thanks!
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by:damijim
ID: 16556036
irwinpks,
Once I rebooted my computer, the little Windows' update notification thing in my system tray came back and I still cannot install it. Although, the "Install updates and restart" is gone.
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by:Irwin Santos
ID: 16556503
ok.. i had this problem on MY machine.. I'm going to take you for a ride.... hold on..

chkdsk /r

let it run and finish.


What may have happened is that you have files that are recognized by the system, but for some reason they are corrupt of laying in a bad sector of your hardrive..  let's confirm that by running the above command.
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by:damijim
ID: 16556969
should I have Outlook 2003 installed or un-installed when I do this? In the end, I do not want Outlook 2003 on my system.
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by:Irwin Santos
ID: 16557713
leave it in it's current state.
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by:damijim
ID: 16557837
I will try this in a little while when I'm away from my computer since chkdsk takes so long. I'll let you know how it goes. Thanks for the help! :)
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by:damijim
ID: 16558270
I ran chkdsk /r and then a through check disk of my C: drive. The update will still not install. It still sits in my system tray and I have "Install Updates and Shutdown" in my Shut Down options. Do you have any more ideas? What did the registry addition do? Thanks!

BTW - I've increased the point value to 500.
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by:Irwin Santos
ID: 16558292
The registry fix is to correct the recent MSupdate as described in 918165...this is an all purpose fix, and will not harm your system.  Worst case is that you can go back in and delete the registry key.
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by:Irwin Santos
ID: 16558308
let's test for malware
Download and Install.
http://www.majorgeeks.com/HijackThis_d3155.html

Copy and paste your log to:
http://www.hijackthis.de/index.php?langselect=english
Click ANALYZE

Look for NASTIES and post your results here
-------------------
Download Ewido, http://www.ewido.net/en/download/, install, open program, check for updates, restart computer, press F8 before windows logo appears, select safe mode, open Ewido, run full system scan. let Ewido delete all it finds, if anything is called serious by Ewido, disable Norton's Goback, and run Ewido again.
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by:damijim
ID: 16558957
Just to let you know, I run Lavasoft's Ad-aware and Norton Internet Security 2005 (with the Software Firewall & Anti-Virus Protection)...

I was just able to install the update "Windows Genuine Advantage Notification (KB905474)" without a problem, but the Outlook update is still failing..



My HijackThis log is at http://www.hijackthis.de/logfiles/cee503dda943eb4a59a0369e046e7e7e.html . All the "NASTIES" are programs that I know are okay... one of them is one of the Sony software that came with my system and the others are valid programs such as 3D Studio Max.



Here is the log file from Ewido:
---------------------------------------------------------
 ewido anti-malware - Scan report
---------------------------------------------------------

 + Created on:                  10:17:00 PM, 4/27/2006
 + Report-Checksum:            317AB2B9

 + Scan result:

      C:\Documents and Settings\Administrator\Cookies\administrator@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
      C:\Program Files\MindSoft\MindSoft Utilities XP 9\io.exe -> Backdoor.VB.alb : Cleaned with backup


::Report End

The MindSoft Utilities' Backdoor.VB.alb is somewhat interesting to me as that program is really helpful and has a lot of neat features. I don't know if that file was really mal-ware or just "seemed" like it. Anyway, let me know if you can think of anything to help me get rid of this update & outlook or install the update. Thanks for your time irwinpks!
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by:Irwin Santos
ID: 16558978
You have alot of background running programs, do you need all those?

Go to START - RUN, type MSCONFIG, press enter,...look at the programs that you have running, anything you recognize that you can get rid of or disable?

next boot into safe mode

rename the SoftwareDistribution folder (found in your windows folder) to SoftwareDistribution.old, rename then Restart and start windows update again..
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by:damijim
ID: 16561862
Yeah, I know I have a lot background programs running, but I know each of them and use them. The majority of them are things like the buttons on my laptop, adobe gamma, and norton's load of processes.

I can't boot into safe mode, my system locks up when load \windows\system32\driver\agp33.sys. Should I try renaming this in "normal" mode or is that dangerous?
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by:Irwin Santos
ID: 16564084
agp33.sys is your video driver...

rather than rename & delete.. let's update your video driver.. what is the make and model of your mother board...

if you have a separate video card, what is that information?
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by:damijim
ID: 16564719
I don't know the make/model of my motherboard. I actually tried finding that out the other day from Sony and they will only say "Your motherboard is custom designed so there is not a make and model." I eventually got them to tell me it's Intel, but there isn't model since it's "custom." They wouldn't give me the specs either. This system is a laptop, Sony's VGN-A290, and the specs are at http://www.docs.sony.com/release/specs/VGNA290_mksp.pdf . The only changes I've made is swapping out the original hard drive with a Western Digital 100GB and replacing the RAM with 2 1GB Kingston chips.

I know my video card is an ATI Mobility Radeon 9700. I can't seem to find a driver on ATI's website ( https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293 ), only the "Hydravision" software which didn't contain any driver updates. I tried updating my driver through Windows' Device Manager, but it stated it couldn't find a better driver than what I currently have installed (version 6.14.10.6458 - Date: 8/26/2004). I believe I have the most up-to-date driver for my card as I usually keep up with driver/software upgrades.

Looking further into my video card's driver details, I've notice the location of my video card is "PCI bus 1, device 0, function 0". So, my computer probably doesn't even have an AGP slot. (Again, Sony is terrible at providing me detailed specs of my system.)

Sorry for rambling, but I'm trying to provide you with as much information as possible; again, I appreciate the time you are spending with me on resolving this very much! Thanks!
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by:Irwin Santos
ID: 16564910
You want the Catalyst
https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293

btw..no problem on rambling.. the more info the better.
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by:damijim
ID: 16565365
Hmm... when I install the second update, Catalyst Control Center Package, which also installs the updated drivers, I get two error dialog boxes.

First Error: INF Error - Video Driver Not Found
Second Error: Setup was unable to complete the installation. Try to setup your display adapter with a Standard VGA driver before running setup.

You know, I would really format and clean out everything on my computer at this point, but I have so much software provided by the company that I'm employed with. Re-installing Adobe CS2, Office 2003, Studio 8, SoThink Suite, Lotus Notes, etc. would be hell.

Things just aren't going smoothly with this, are they? Is there a way to stop "Safe Mode" from trying to load AGP33.sys considering I don't have an AGP slot?
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by:Irwin Santos
ID: 16565949
before we consider that..
2nd error..go to device manager then change the driver for the display adapter to STandard VGA. and reboot.

I think the first error will go away if you do this.
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by:damijim
ID: 16566392
Hrm, when I try to update my display driver, and manually select the driver... I only get options for ATI devices (even if I unselect "Show Only Compatible Drivers")...
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by:Irwin Santos
ID: 16567087
uncheck SHOW COMPATIBLE HARDWARE
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by:damijim
ID: 16567137
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by:Irwin Santos
ID: 16567144
@damijim....PICTURES HELP 1000 fold!!! Thanks!!

Ok..let's do this.. UNINSTALL the device from Display.. then ADD NEW HARDWARE and select DISPLAY, choose STANDARD VGA.. reboot the machine.
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by:damijim
ID: 16567163
Well, the problem with that is, once I try to uninstall the device, it forces me to reboot before I can add a new Display device... and when I reboot, the ccomputer just stops at a black screen when trying to load Windows.

Image: http://digital-expression.org/images/reboot_required.jpg
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by:Irwin Santos
ID: 16567592
just say "NO"
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by:damijim
ID: 16569181
Sorry, I didn't mention it earlier, but if I select "No" the ATI RADEON stays under the display adapters list....

If I try to make any modifications to the Display Adapter after selecting "No", I reciece this message: http://digital-expression.org/images/reboot.jpg
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by:Irwin Santos
ID: 16569606
I know you mentioned that you can't boot into safe mode...can you try again?
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by:damijim
ID: 16569692
I've already tried that; if I uninstall the display driver, select "Yes" to reboot, and then try to boot safe mode, it still locks up at agp33.sys.

The weird things is, when I select "uninstall" on my ATI driver, it instantly pop-ups the window to reboot (http://digital-expression.org/images/reboot_required.jpg). So, I do not think it is doing anything and plans to actually "uninstall" it once my computer as rebooted.

BTW - If this helps at all. I've noticed if I reboot after uninstalling the ATI driver, all that displays is a black screen when windows reboots.... but if I type in my Windows' logon/password, it still seems to load my desktop... I just can't see anything.

Just a thought: Is there not a way I can select "Have Disk" when I'm at ( http://digital-expression.org/images/device_drivers.jpg ) and use a generic VGA driver to update it with? The only problem is I can't seem to find a generic VGA driver .inf on my computer.
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by:Irwin Santos
ID: 16569850
OK..

some goodies for you.

BIOS update 10/20/2005 R0080F1
http://esupport.sony.com/perl/swu-download.pl?mdl=VGNA290&upd_id=2012&os_id=7

Read the instructions FIRST before applying the BIOS update.

THEN..
Here is your Video driver
http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNA290&upd_id=1698&os_id=7

Do that, post back your results.
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by:damijim
ID: 16569965
Thanks!

I've already flashed my BIOS with R0080F1 a long time ago. So, I installed the video driver you found for me. So I'm now running driver version 6.14.10.6458 dated 07/10/2004... this is the same driver version as I had installed before, but the date is different (?).

I rebooted my computer after installing it. Then tried running the ATI Catalyst update ( https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293 ), but it failed as it has in the past.

I then rebooted and and attempted safe mode, but it still got stuck at agp33.sys. I've noticed when it gets to the agp33.sys line, there is a little message on the status bar stating "Press Esc to skip ....." I didn't catch the file name, but it isn't agp33.sys. Either way, I tried safe mode by just letting it run... and by pressing "Esc" when the message displayed... both ways didn't work.

FYI - When it gets the agp33.sys line, it doesn't instantly stop, I can see my HD light going for about 20 seconds or so... and then it stops... and I stopped waiting after about 3 minutes.

Also, is there anyway I can provide you with more than 500 points (other than the grading system)? I mean this question has turned into solving a video card issue and my Windows' update; I feel you have been dedicated to solving my problem and providing me with execellent help. Thanks!
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by:damijim
ID: 16569994
Okay, the status bar message is, "Press Esc to skip a347bus.sys..."
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by:damijim
ID: 16570063
I don't know what difference it makes, but on my Advanced Windows' Start-up features, I have an option of "Enable VGA Mode". The description for this option is "Set or Reset the VGA display. Start Windows' in the base VGA display mode." If I chose this option, when Windows' boots everything appears to be the same... 32-bit color, Display Adapter is the same, Monitor is still Plug and Play. I just thought it might help you out somehow. Thanks!
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by:Irwin Santos
ID: 16570458
@damijim...thanks for the offer of extra points...max points here is OK. Sometimes it's like that.

let's do this...check your system files

sfc /scannow

Here is reference to that command
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747&Product=winxp
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by:damijim
ID: 16570518
Okay, it ran fine (although it wanted my WinXP CD). Once it got to 100%, it just closed? I assume that means all my system files are okay?
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by:Irwin Santos
ID: 16570582
WinXP CD is normal..... reboot the system... what are the results?
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by:damijim
ID: 16570601
I don't what results you are asking for, but I still cannot boot into Safe Mode, change my display adapter's device driver to anything other than ATI, or install the Windows' update (KB914454).

Just a thought: Is it still possible to make a (pure) DOS boot disk that I could put on a cdrom to rename the folder?
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by:Irwin Santos
ID: 16570617
Not with Windows XP..

What you could do, is a repair installation off the Windows XP CD-ROM..

but before you do that, you should backup whatever files that you think is important to another media (CD/DVD ROM).

...and if we're actually considering this route, we're not to far off from reinstalling the entire operating system (which I think is a quicker solution, it will take you 1/2 day to recover from a blank drive, versus troubleshooting for a few more days, and finding out that it may not be possible or that the time taking will lead to non-productivity)

What to try that repair installation?
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by:damijim
ID: 16570644
What is a repair installation going to do? Would it modify my registry back to its' original state?

See, I would have taken this as a good oppourtunity to re-format my system as I do with my other computers on regular basis, but with this one, I have Lotus Notes, VMWare Virtual Center, Adobe CS2, Macromedia Studio 8, Help & Manual, Java SDK, Apache, and all these other programs that I use for work. Additionally, these licenses are owned by the company I am working for and I don't have all the install CDs (just some that I copied). Programs like Lotus Notes, I have to the company's IT department set up since my profile "james.id" file is on the corporate network in an area that I cannot access. So, messing up my current system could be a disaster.  Especially considering we are launching the completely re-developed versions of our corporate website in two weeks.

I have Windows' Longhorn (Vista) Beta 2 that I could install on a partition. I could use this to rename that folder... or do you think this would still be a long shot?
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Accepted Solution

by:
Irwin Santos earned 2000 total points
ID: 16570664
The repair installation will place your original Windows XP files on the system, and you will have to update everything.  This solution is a bandaid and you may have to reinstall a few applications...but generally this is a quicker fix.  Keep in mind though that you may have "artifacts" or problems that existed in the previous install, which may transfer over.  The fix is iffy.

The full reinstallation is BEST..

Windows Vista? possible, but still you have to re-install your applications.

We'll try one more thing...

Go into Regedit.. backup your Registry and save to a location that you can find it.

Search the registry for all instances of the agp~.sys drivers AND references to them.  Post the that information here so that I can take a look, before we start deleting.
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by:damijim
ID: 16570714
Well, I'm already dual booting Linux and WinXP; I have a free HD partition I could put Vista onto and rename the SoftwareDistribution on my XP parition. Since trying to solve the video card issue was only to get into safe mode, and rename SoftwareDistribution to SoftwareDistribution_old. Is renaming that directory a solution or only a long shot attempt at fixing this.

I've backed up my registry. Then, from the toolbar menu, I went to Edit >> Find... and tried searching, but did not get any results. See Image: http://digital-expression.org/images/registry.jpg

Is there something wrong with how I'm searching? Also, I also tried searching for "agp .sys" and got no results.
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by:Irwin Santos
ID: 16570726
Sorry...should have wrote out the exact file.
agp33.sys
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Author Comment

by:damijim
ID: 16570748
I'm still getting no results... but doesn't this make sense since my video card is PCI and not AGP? I don't even have an AGP slot on my motherboard...
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by:Irwin Santos
ID: 16570829
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by:Irwin Santos
ID: 16570832
Here is something I recently found regarding ATI...just read..don't follow
http://www.hwkb.com/Uwe/Forum.aspx/video-card-ati/3010/How-to-reinstate-standard-VGA-Driver
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by:damijim
ID: 16572403
irwinpks,
I tried doing the procedure at http://support.microsoft.com/kb/q268852/, but when my computer booted, after the little WindowsXP loading screen, my screen just went blank (same as it has in the past).

So, I installed Windows' Vista on another partition and renamed the SoftwareDistribution folder to SoftwareDistribution_old. Then, I rebooted into XP and it did the whole blank screen thing again. (Although it did create an empty SoftwareDistribution folder.) So, I went back into Vista and but the original SoftwareDistribution  folder back in its place.

I'm building a new personal linux box for my home network soon, so I think once I have that system set-up, I'll do some spring cleaning and format this PC... work will probably get annoied at me, but I think we're out of options here, agreed? Let me know if you have anymore ideas, thanks!
0
 
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Author Comment

by:damijim
ID: 16598586
Hey, I haven't heard back from ya, but I'm guessing a clean installl is the best way to go. Thanks for all your help!
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by:Irwin Santos
ID: 16598620
Hey damijim..I was waiting for you to do the spring cleaning!! Ha!!  thank you for the accept...and yes.. clean install is the ultimate resolve.

Aloha from Hawaii,

Irwin
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by:damijim
ID: 16598679
Yeah, I'm waiting for the right moment to go to the "software library" and ask for like 15 CDs to check out over the weekend. I should have made images of them when I had 'em!

I'm not sure if you live in Hawaii, but if you don't, enjoy your vacation!

Take care and thanks again. :)
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by:Irwin Santos
ID: 16598706
of course I'm in Hawaii...

http://www.superman808.com

:-)
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