A clients' HP laptop will not boot to the desktop. You turn on the machine, and it immediately displays the HP logo in white on black. Beneath this it says:
"Press ESC to change boot order
Press<F2> to enter setup, <F12> to boot from LAN"
None of these options work. Whatever keys are pressed before or after turning on the power, this screen is all you can get.
I really don't want it to be a hardware issue, because there is a limit to what you can do on laptops.
The reason I suspect that it may be software/OS related is that the client's teenage kids have apparently used his machine to download music, presumabely via peer-to-peer file sharing.
How can I get to his desktop? I have tried removing the battery and booting to safe mode. I've tried to boot from a Bart PE disk. I've tried to boot from an XP disk. Anyone got any insight into this. I've already spent too much time on it, but I feel like I'm missing something.