Unable to add new mail name

Hi,

When I try to recreate a mailbox that I previously created, then moved for a short while to another email provider, and now want to bring back to my original email provider, I get these messages:

Unable to add new mail name: Can't configure mailserver: mailmng failed: Run-Time error: MEAOPO.Mailbox.AddMailbox failed for name=info and domain theeditplace.com [theeditplace.com]

ERROR
Unable to create MailManager object: mailmng failed: Run-Time error: MEAOPO.Mailbox.AddMailbox failed for name=info and domain theeditplace.com [theeditplace.com]
--------------------------------------------------------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\class.MailManager.php:52 psaerror(string "Unable to create MailManager object: mailmng failed: Run-Time error: MEAOPO.Mailbox.AddMailbox failed for name=info and domain theeditplace.com [theeditplace.com]") 1: C:\Program Files\SWsoft\Plesk\admin\plib\class.MailNameMailboxForm.php:37 mailmanagermaker() 2: C:\Program Files\SWsoft\Plesk\admin\plib\class.MailNameMailboxForm.php:97 mailnamemailboxform->javascript(array) 3: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\mail\mail_name_preferences.php:276 mailnamemailboxform->assign(array, array, array, integer "0", object of type domain, object of type account)

I have no technical ability whatsoever (truly!) and so would really appreciate a solution that a five-year-old could understand! Thank you very much.
ChukwudebeAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

moorhouselondonCommented:
I suspect that the old mailbox was never deleted from its original place, and what you are trying to do is create a mailbox where one already exists.  However, it is probably not possible to make use of that mailbox.  Probably best to just open up a new name and do it like that.
ChukwudebeAuthor Commented:
Thank you, moorhouselondon. The problem seems to  have been that my MX records needed to be pointed back to the servers of my ISP. (They were pointing to the servers of an email hosting company for a while, but their service was very poor and so I've gone back to my site's hosts for email provision.) I've been able to recreate my mailboxes, and they're all working fine now.

Thank you for responding to me question.
moorhouselondonCommented:
Thank you for letting us know. You should post a request for a refund in Community Support.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ChukwudebeAuthor Commented:
Hi, moorhouselondon. No need for a refund. I will in fact accept your reponse after I have posted this last message, so hopefully you will get your 500 points. Bless you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Clients

From novice to tech pro — start learning today.