Ghost and Outlook 2000 problem

Posted on 2006-04-27
Last Modified: 2012-05-05
I have just used Ghost 8 to image several PCs and they all have a problem with outlook.  Each machine is Windows 2000 and Outlook 2000.  When I launch Outlook it tells me that:

"Outlook could not save the updated folder shortcut information.  Check to make sure that there is sufficient disk space and that the file \username.FAV is not marked read-only.  Another attempt to save will be made after the next change or when you exit."

I checked the disk space - it's good.  The file is not marked read-only - in fact it doesn't even exist.  I cannot tell where it is trying to save the file.  I even made the user a local administrator just to get it to write the file somewhere and it still comes up with the error.  I logged in as the domain administrator and the problem did NOT appear.

I read somewhere that it may be a video driver problem.  I tried restarting in safe mode and launching outlook - no dice.

I have to ghost 250 more PC's by this next Sunday, so this is fairly urgent to me.
Question by:chronolith
    LVL 15

    Expert Comment

    by:Naser Gabaj
    Greetings chronolith,

    Can this help:;en-us;813605&spid=2520&sid=411

    Good Luck!


    Author Comment

    Well, that article seems to be for Outlook 2003.  Also, I am not really having issues with the PST file, even though the .fav is mentioned in the article.

    What I guess I need is a way for users to rebuild the outlook toolbar.  It seems almost like having built Outlook the first time as the administrator is stopping regular users from rebuilding the toolbar.

    Is there a way to rebuild the toolbar manually?

    Author Comment

    My problem is that I have no way of knowing where it is trying to put the .FAV file because it never can actually put it there.  The only existing .FAV file is the one that is loaded on install (without the username in the name).

    I am starting to lose it because this seems like a stupid problem but it is the only thing holding up a huge project.

    Author Comment

    Never mind.  Problem solved.

    Outlook had currupted it's folder within the user's App data directory.  Delete and recreate.  Launch.  Problem solved.
    LVL 15

    Expert Comment

    by:Naser Gabaj
    Then you need to post a 0 value Question in the community support asking to PAQ this thread and refund your points.

    Accepted Solution

    PAQed with points refunded (500)

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