MS Offline folders keep going offline when connected to network.

Posted on 2006-04-27
Last Modified: 2010-05-18
I set up our CEO to have Offline folders configured for his mapped drive on the network on his laptop.  The problem is when he is working in the office, Offline folders go offline- so when he tries to get to other network resources on the server- they don't show up because his computer thinks its offline.  So I then have to check the "work online without synching" but later in the day- it happens again.
My CEO claims he's had it in the past without all these problems.
Its very frustrating.  Does anyone have a solution?
I'm putting quite a few points on this because I have not been able to find a solution after a couple weeks of research.

Question by:jupiterhead
    LVL 15

    Expert Comment

    If the computer thinks its going offline, then it probably is some sort of connectivity issue.  It could be a problem with the wire, a bad NIC, too many collisions, or perhaps some spyware problem.

    I would first do a thorough scan of his computer for virsuses and spyware using AdAware from lavasoft and SpyBot and any anitvirus software you have.  If you don't have any, then try AVG or TrendMicro for free online scans.  

    Then make sure his Windows is up to date by going to

    Are you using hubs or switches?  how many computer do you have in your subnet/VLAN?  Do you have a spare NIC laying around?  how about cable testers?

    Author Comment

    I know its not a connectivity issue because his Offline folders were working a couple weeks ago before I reassigned his mapped drive.
    I have since set it up on my laptop and I have same issues.
    I have used MS Offline folders at other companies and ran into same problems.  (I was reluctant to employ at this company from all the problems i've had with it)
    LVL 15

    Accepted Solution

    on the server, try typing this at a command prompt:
    net config server /AUTODISCONNECT=-1

    Author Comment

    Excellent suggestion!  I'll try.
    LVL 12

    Expert Comment

    Is the notebook running any VPN software or other stuff that creates virtual network adapters? I've had some trouble on XP Pro with the Sonicwall Global VPN client (over the VPN, the files were available online, but not when connected to the LAN).
    LVL 82

    Expert Comment

    The problem is probably here: "I reassigned his mapped drive"; if a mapped connection where offline files had been enabled is changed, the old mapping can be very persistent.
    Try to reset the cache completely (see link below); before you do that, make sure there aren't any important documents left in the offline folders that haven't made their way to the server.

    How to Restart the Offline Files Cache/Database

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    We recently endured a series of broadcast storms that caused our ISP to shut us down for brief periods of time. After going through a multitude of tests, we determined that the issue was related to Intel NIC drivers on some new HP desktop computers …
    This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now