MS Offline folders keep going offline when connected to network.

Posted on 2006-04-27
Medium Priority
Last Modified: 2010-05-18
I set up our CEO to have Offline folders configured for his mapped drive on the network on his laptop.  The problem is when he is working in the office, Offline folders go offline- so when he tries to get to other network resources on the server- they don't show up because his computer thinks its offline.  So I then have to check the "work online without synching" but later in the day- it happens again.
My CEO claims he's had it in the past without all these problems.
Its very frustrating.  Does anyone have a solution?
I'm putting quite a few points on this because I have not been able to find a solution after a couple weeks of research.

Question by:jupiterhead
LVL 15

Expert Comment

ID: 16554708
If the computer thinks its going offline, then it probably is some sort of connectivity issue.  It could be a problem with the wire, a bad NIC, too many collisions, or perhaps some spyware problem.

I would first do a thorough scan of his computer for virsuses and spyware using AdAware from lavasoft and SpyBot and any anitvirus software you have.  If you don't have any, then try AVG or TrendMicro for free online scans.  

Then make sure his Windows is up to date by going to windowsupdate.microsoft.com.

Are you using hubs or switches?  how many computer do you have in your subnet/VLAN?  Do you have a spare NIC laying around?  how about cable testers?

Author Comment

ID: 16554767
I know its not a connectivity issue because his Offline folders were working a couple weeks ago before I reassigned his mapped drive.
I have since set it up on my laptop and I have same issues.
I have used MS Offline folders at other companies and ran into same problems.  (I was reluctant to employ at this company from all the problems i've had with it)
LVL 15

Accepted Solution

adamdrayer earned 1300 total points
ID: 16554816
on the server, try typing this at a command prompt:
net config server /AUTODISCONNECT=-1
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Author Comment

ID: 16555018
Excellent suggestion!  I'll try.
LVL 12

Expert Comment

ID: 16556327
Is the notebook running any VPN software or other stuff that creates virtual network adapters? I've had some trouble on XP Pro with the Sonicwall Global VPN client (over the VPN, the files were available online, but not when connected to the LAN).
LVL 85

Expert Comment

ID: 16569501
The problem is probably here: "I reassigned his mapped drive"; if a mapped connection where offline files had been enabled is changed, the old mapping can be very persistent.
Try to reset the cache completely (see link below); before you do that, make sure there aren't any important documents left in the offline folders that haven't made their way to the server.

How to Restart the Offline Files Cache/Database

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