CAnon MP130 Comes Up with Error 5200 and wont do anything

I have a customer that has a canon MP130 Multifunction and it has Error 5200 on it and wont do anything, it went in for service and they said because she used compatible ink the ink has burnt the print head out which i find very hard to believe.

any advise please
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nobusConnect With a Mentor Commented:
from this link :

I bought the Canon PIXMA MP130 All-in-One Photo Printer a couple of months ago and I used it mainly for scanning old photos onto my computer. The scanner isn't the best quality, but it gets the job done and I've had no problems with it. Printing is a completely different story. The printer broke after only using it a couple of times to print some pictures and some text documents. It gets error 5200 and there's no way to fix it from what I've seen. Apparently, many other people have been having the same problem as me. When I open up the printer to change the cartriges there is no movement at all in the cartridge holder, when it's supposed to move to the center

so i think it needs service, or you better buy a new one
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