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Dell optiplex 170L DVD/CDRW driver corrupted

Posted on 2006-04-27
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Last Modified: 2012-06-27
Hi, my Dell optiplex 170L's DVD/CDRW driver is showing an yellow exclaimation mark in the Device Manager.

I tried to use an external CD drive to access my Dell Resource CD, so that I can reinstall the DVD/CDRW driver. However, I couldn't find there is any DVD/CDRW driver on that CD.

It is using TSST TS-H492C DVDROM/CDRW.

What can I do?
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Question by:cybermilky
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LVL 23

Expert Comment

by:phototropic
ID: 16559841
Go back into Device Manager. Dbl. click the exclamation mark. Properties will show up. What does it say? If it reports missing drivers, click on "update driver" and let Windows look for the drivers required.

If this does not work. Rt. click the CD drive. Click on "uninstall". Go to the "action" tab and click on "scan for hardware changes"> The machine should re-detect the drive and install drivers.

Good luck!
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Author Comment

by:cybermilky
ID: 16559887
I uninstalled the driver at Device Manager and restarted the PC. It detected new hardware and auto install the driver again. However, it is still showing the yellow exclaimation mark.
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Expert Comment

by:phototropic
ID: 16559894
What does device manager say.? Is it missing drivers, resource conflict, device is disabled?
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Author Comment

by:cybermilky
ID: 16560098
The device manager said:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
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Expert Comment

by:phototropic
ID: 16560339
Take a look at this:

http://support.microsoft.com/?kbid=270008

The deleting "upperfilters" and "lowerfilters" registry fix has often worked for me in the past, although this is usually when the CD drive has disappeared from My Computer and Device Manager.

Remember to back up your registry first!

Good luck!
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Expert Comment

by:phototropic
ID: 16560404
Two viruses (virii?) are known to cause code 19 errors. Bugbear and Klez.
You should scan your pc for virus infection. These online scanners are good:

http://housecall.trendmicro.com/ 
http://www.bitdefender.com/scan8/ie.html 

Try the fix first. It will be quicker to establish whether it works or not.
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Author Comment

by:cybermilky
ID: 16582674
It is free from virus.
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Expert Comment

by:phototropic
ID: 16583767
So have youtried the registry fix?
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Author Comment

by:cybermilky
ID: 16592433
Registry fix - not yet.
Feel risky to do it now.
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Author Comment

by:cybermilky
ID: 16592449
If delete from the registry, we need to delete the whole UpperFilters? not its value only, right?

What does UpperFilters mean?
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Accepted Solution

by:
phototropic earned 80 total points
ID: 16614981
From:

http://www.bhacorp.com/support/faq_clip6/05.html

I quote:



"1. Click [Start].
2. Select [Run].
3. Type "regedit" in [Open], then click [OK].
4. Expand the "HKEY_LOCAL_MACHINE" folder in the left part of the window.
5. Expand the "SYSTEM" folder in the left part of the window.
6. Expand the "CurrentControlSet" folder in the left part of the window.
7. Expand the "Control" folder in the left part of the window.
8. Expand the "Class" folder in the left part of the window.
9. Open the "{4D36E965-E325-11CE-BFC1-08002BE10318}" folder in the left part of the window.
10. Delete "UpperFilters" and "LowerFilters" in the right part of the window.
11. Close the Registry Editor and restart Windows.
12. Delete the CD/DVD device from the Device Manager and run "Scan for hardware changes" in the Device Manager, or "Add or Remove Hardware" in the Control Panel.
13. Restart Windows and then check that the CD/DVD device is recognized properly.

If the above method does not fix the problem, try the following procedure.
1. Click [Start].
2. Select [Run].
3. Type "regedit" in [Open], then click [OK].
4. Expand the "HKEY_LOCAL_MACHINE" folder in the left part of the window.
5. Expand the "SYSTEM" folder in the left part of the window.
6. Expand the "CurrentControlSet" folder in the left part of the window.
7. Expand the "Enum" folder in the left part of the window.
8. Expand the folder in the left part of the window, according to the type of drive you have:
ATAPI drive: "IDE" folder
SCSI drive: "SCSI" folder
USB drive: "USBSTOR" folder
IEEE1394 drive: "1394" folder  
9. Expand the folder in the left part of the window with the name of the drive model, e.g. in the case of the HL-DT-ST GCE-8400B CD-RW drive the folder name will be something like "CdRom&Ven_HL-DT-ST_CD-RW_GCE-8400B".
10. Open the "5&230d196c&0&0.1.0" folder. (This folder name may vary depending on your computer.)
11. Delete "UpperFilters" and "LowerFilters" in the right part of the window.

If you cannot delete these files, Windows XP users right click on the "5&230d196c&0&0.1.0" folder in the left part of the window, select [Permissions] and change the permission to [Full Control]. Windows 2000 users select [Permissions] under the [Security] menu on the menu bar, then select [Full Control].
12. Close the Registry Editor and restart Windows, install B's CLiP6 and check whether the drive is recognized. "
 
 
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