Where does Autorecovery store list of files to be recovered?

Posted on 2006-04-27
Last Modified: 2013-07-28
When Word 2003 loads, it displays the autorecovery pane.  In the pane is a document that was used over a month ago.    No matter what I do in the Autorecovery pane, Word does the following:

  1.   (If I try to open or save it:) Displays a dialog box: "Word cannot open the document. (WP Install.doc)"
  2.   Displays a dialog:  "Cannot delete file: Cannot read from the source file or disk"
  3.   Closes the Autorecovery pane.

If I exit Word without touching the Autorecovery pane and choose 'No I don't want this file', I get the dialog in #2.

How do I stop this?  As you can see below under 'Attempted Solutions', I just can't locate where Word finds this filename.

  - The bug occurs every *other* time I load Word -- Unless I don't touch the Autorecivery pane, exit Word, and choose 'I want to see these files next time'.  Then, the bug occurs the next time I load Word.
  - The login has admin rights
  - Probably not relevant, but it's actually occurring on a Citrix server with every login.
  - Microsoft KB article  on Word Autorecovery: 107686

ATTEMPTED SOLUTIONS (all searches include hidden files/folders)
 - Search entire hard drive for *install.doc.  Nothing found.
 - Search entire hard drive for *.asd and *.wbk.  Nothing found.
 - Delete
 - Search entire registry for install.doc.  Nothing found.
 - Search contents of every file on hard drive for install.doc. Nothing found.
 - Tools >> Options >> ... >> Autorecovery >> disable
Any help would be appreciated.
Question by:IntInc
    LVL 5

    Accepted Solution

    It's in the registry at HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency\Document Recovery

    Delete the entire Document Recovery key then start Word

    Author Comment

    Thanks.  I had looked around the Internet, including experts-exchange, and a few reported the same problem but no solution.

    The actual key was,

    HKLM\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0\Word\Resiliency\DocumentRecovery

    But we found it because of your answer, so I'm accepting your solution.

    For anyone looking at this problem in the future,
      - Microsoft kb107686 specifies how autorecovery works
      - A file activity monitor uitlity (filemon) showed winword.exe was trying to access this file, which did not exist:
    c:\documents and settings\admin1\application data\Microsoft\Word\AutoRecovery save of WP12 Install.asd
      - user Admin1 was the person who installed the Citrix server, and had opened this document a month ago.
      - The registiry key stored the data in binary, which is why a search didn't turn it up.
    LVL 5

    Expert Comment

    Ah well, that's where it would be on a standalone PC, useful to know where it goes under Citrix too.

    Expert Comment

    SPOT ON !!!
    That's been bugging me for weeks!!

    LVL 16

    Expert Comment

    I know this is an old thread, this fixed my problem!

    I found that key in this location and removed it to resolve my problem:

    That's been driving me nuts for WEEKS!

    Thank you,


    Expert Comment

    Thank you! This annoyed me for hours today, thank goodness I found this thread.

    We are using a 2003 TS server with Word 2007 and the key was located as follows

    HKLM\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\12.0\Word\Resiliency\DocumentRecovery

    Thanks again.

    Expert Comment

    YES!, thank you so much FRAITSupport , this issue has been pissing me off for about a week now.
    thanks again!

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