I have an issue with a PDF I created with Acrobat 7 Pro. There is a hyperlink in there to an external website - when clicking on it the first time I open the document, it loads fine, but in subsequen tries it fails, even if I restart the browser and Acrobat.
Now, to troubleshoot this I installed the latest updates and it does work now. However, we are sending a document out to hundreds of people, and we have no control over what they will do, and if we tell them to install the latest updates some of them would not even know how or want to.
So, my question is, is there any modification we can make to the link, or anything else I could do to make this work in any and all Acrobat versions regardless of updates? I know this is a tough one but I don't have any other options. Please help!