Hyperlinks in PDF's buggy

Posted on 2006-04-28
Last Modified: 2008-03-17
Hello -

I have an issue with a PDF I created with Acrobat 7 Pro.  There is a hyperlink in there to an external website - when clicking on it the first time I open the document, it loads fine, but in subsequen tries it fails, even if I restart the browser and Acrobat.

Now, to troubleshoot this I installed the latest updates and it does work now.  However, we are sending a document out to hundreds of people, and we have no control over what they will do, and if we tell them to install the latest updates some of them would not even know how or want to.

So, my question is, is there any modification we can make to the link, or anything else I could do to make this work in any and all Acrobat versions regardless of updates?  I know this is a tough one but I don't have any other options.  Please help!
Question by:vectorform
    1 Comment
    LVL 44

    Accepted Solution

    First of all, how did the link fail afterthe first use? Did it not do anything? Did the browser come up with an empty frame? I am not aware of any link problems in Acrobat 7 (or Reader 7), so please be as specific as possible.

    If this was a bug in one version of A7, there is nothing you can do in how you create those links to make them work. In general, links should work in all versions of Acrobat or Reader (that is, in any version that actually supports hyper links, which I think the very first versio of Acrobat did not).

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