Ok, the only way my boss will ever open an e-mail is through the preview paine. When you open something from the preview paine it takes almost 2 minutes to open. If you open the e-mail then open the same word/excel document it will open instantly. This is on a citrix server and we have an Exchange 2000 server. I have never had this happen before... all add-ins are disabled so that cant be it and it did it when they were on too.
Thank you for your time and help in advance... i am hoping it is an id10t error on my part.