Problem with helpctr.exe overloading the cpu with hundreds of instances of running.
Posted on 2006-04-28
I have a friend who has a Sony Vaio notebook that has been acting erratically. It is only a year and a half old model
VGN-A140B. I installed a new 40GB Seagate HDD and did a clean install of Windows XP Pro.
After booting up everything looks fine except when I check the task manager, there are hundreds of instances of helpctr.exe running and it goes on for twenty minutes or so. After closing all of the applications, the computer runs normally.
I re-formatted the drive and tried a new install with the same problem occurring. I contacted Microsoft and paid $35.00 for a resolution. They had me do a parallel install which I voiced doubt about but tried it anyway and I still have the same problem. When I boot up, I get to the desk top and I can hear the HDD working away. I go to task manager and there are hundreds of processes running of helpctr.exe. I have also tried stopping helpcenter from running by going into msconfig but then when it boots up I get hundreds of error messages saying that the helpctr.exe can not be found.
There is no virus or adware/spyware on the notebook. I have run hijack this and been over the log with a fine toothed comb and there is no virus or spyware running. I would really appreciate anyone who could help me to resolve this problem.