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Hi there, if Device manager cannot see the tape drive it is more than likely an issue with the connection from the tape drive to the SCSI card. Before replacing the tape drive, you need to replace the SCSI cable that's connecting the drive to the SCSI adapter. I've seen this problem numerous times on different types of drives and 9 out of 10 times the solution is to replace the SCSI cable and terminator. If this fails, then you could try to update the firmware of the drive using the manufacturers website for details <a href="http://www.seagate.com/" rel="ugc">http://www.seagate.com/</a>&nbsp;, although if there is no connection available the firmware may not detect the drive.
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Hi kgreeneit,<br />
Thank you for your quick response. So from your point of view, it's a cable or tape drive hardware problem, denifitely not a software or driver confiict problem. I opened the server and disconnect the cable and reconnected it. It's still the same problem. Because I don't have a spare SCSI cable and terminator. I'll get one and try it.<br />
<br />
Regards,<br />
Lijunguo
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Hi kgreeneit,<br />
Do you happen to know how to find the model of the tape drive? I could not find the model number. And old CDs were lost already. <br />
Thanks again.
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Hi kgreeneit,<br />
Thanks a lot. Not delay at all. I will test the connection cable/drive on Monday, and let you know the result. <br />
Have a nice weekend!<br />
<br />
Regards,<br />
Lijunguo
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Hi kgreeneit,<br />
<br />
Tested with a new connection cable and terminator, it's not working. Seemed that the tape drive is dead. I'll try to test it on another old server, and let you know.<br />
<br />
Regards,<br />
Lijunguo
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Hi kgreeneit,<br />
Tested with another server, the tape drive is dead. Thanks for your help!<br />
<br />
Regards,<br />
Lijunguo
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Hi experts,<br />
My client got a strange problem that &nbsp;seagate dat scsi tape drive stopped working yesterday. It's running on windows 2003 server. And and I cannot see it from device manager or removeable storage. Even brightstore backup software cannot see it anymore. brightstore could see it before.<br />
<br />
I view the device manager, there is no conflict, the SCSI adapter LSI logic that connects to the tape drive is working fine. I can load/unload the tape from the tape drive. I tried add new hardware wizard, it cannot find new hardware. I rebooted the server, trying add new hardware wizard, still cannot find new hardware.<br />
<br />
So is the tape drive broken? Any ideas are welcome.<br />
<br />

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Hi experts,
My client got a strange problem that  seagate dat scsi tape drive stopped working yesterday. It's running on windows 2003 server. And and I cannot see it from device manager or removeable storage. Even brightstore backup software cannot see it anymore. brightstore could see it before.

I view the device manager, there is no conflict, the SCSI adapter LSI logic that connects to the tape drive is working fine. I can load/unload the tape from the tape drive. I tried add new hardware wizard, it cannot find new hardware. I rebooted the server, trying add new hardware wizard, still cannot find new hardware.

So is the tape drive broken? Any ideas are welcome.



cannot see seagate dat scsi tape drive from device manager on 2003 server

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