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cannot see seagate dat scsi tape drive from device manager on 2003 server

Hi experts,
My client got a strange problem that  seagate dat scsi tape drive stopped working yesterday. It's running on windows 2003 server. And and I cannot see it from device manager or removeable storage. Even brightstore backup software cannot see it anymore. brightstore could see it before.

I view the device manager, there is no conflict, the SCSI adapter LSI logic that connects to the tape drive is working fine. I can load/unload the tape from the tape drive. I tried add new hardware wizard, it cannot find new hardware. I rebooted the server, trying add new hardware wizard, still cannot find new hardware.

So is the tape drive broken? Any ideas are welcome.

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lijunguo
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lijunguo
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1 Solution
 
kgreeneitCommented:
Hi there, if Device manager cannot see the tape drive it is more than likely an issue with the connection from the tape drive to the SCSI card. Before replacing the tape drive, you need to replace the SCSI cable that's connecting the drive to the SCSI adapter. I've seen this problem numerous times on different types of drives and 9 out of 10 times the solution is to replace the SCSI cable and terminator. If this fails, then you could try to update the firmware of the drive using the manufacturers website for details http://www.seagate.com/ , although if there is no connection available the firmware may not detect the drive.
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lijunguoAuthor Commented:
Hi kgreeneit,
Thank you for your quick response. So from your point of view, it's a cable or tape drive hardware problem, denifitely not a software or driver confiict problem. I opened the server and disconnect the cable and reconnected it. It's still the same problem. Because I don't have a spare SCSI cable and terminator. I'll get one and try it.

Regards,
Lijunguo
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lijunguoAuthor Commented:
Hi kgreeneit,
Do you happen to know how to find the model of the tape drive? I could not find the model number. And old CDs were lost already.
Thanks again.
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kgreeneitCommented:
hi lijunguo, sorry for the delay. I do think it's a connection issue simply because if device manager cannot see it then the connection/drive is at fault. If it was a driver issue, then device manager would still see the device but may see it as an unknown device or at least have a yellow exclamation mark against it.

The only way that you are going to find the model of the drive is to take the drive out - or at least slide it out a bit from the server and there should be a sticker/label on the top or bottom with a model and serial number.

hope this helps!
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lijunguoAuthor Commented:
Hi kgreeneit,
Thanks a lot. Not delay at all. I will test the connection cable/drive on Monday, and let you know the result.
Have a nice weekend!

Regards,
Lijunguo
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lijunguoAuthor Commented:
Hi kgreeneit,

Tested with a new connection cable and terminator, it's not working. Seemed that the tape drive is dead. I'll try to test it on another old server, and let you know.

Regards,
Lijunguo
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lijunguoAuthor Commented:
Hi kgreeneit,
Tested with another server, the tape drive is dead. Thanks for your help!

Regards,
Lijunguo
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