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cannot see seagate dat scsi tape drive from device manager on 2003 server

Hi experts,
My client got a strange problem that  seagate dat scsi tape drive stopped working yesterday. It's running on windows 2003 server. And and I cannot see it from device manager or removeable storage. Even brightstore backup software cannot see it anymore. brightstore could see it before.

I view the device manager, there is no conflict, the SCSI adapter LSI logic that connects to the tape drive is working fine. I can load/unload the tape from the tape drive. I tried add new hardware wizard, it cannot find new hardware. I rebooted the server, trying add new hardware wizard, still cannot find new hardware.

So is the tape drive broken? Any ideas are welcome.

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8/22/2022 - Mon