message bodies have disappeared in outlook express.

Posted on 2006-04-29
Last Modified: 2010-04-08
have lost all message bodies in outlook express except for most recent message.  setting is "show all messages". have done start/run/regsvr32 inetcomm.dll---was accepted but nothing changed. any ideas?
Question by:fouchien
    LVL 11

    Expert Comment


    You can check whether this is not because of a recent Windows Update. This seems possible to me.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==
    LVL 97

    Expert Comment

    Greetings, fouchien !

    To resolve this behavior, clear the Temp and Temporary Internet folders:
    1.    In Internet Explorer, on the Tools menu, click Internet Options.
    2.    On the General tab, click Delete Files, click OK, and then click OK again.
    3.    In Windows Explorer, click to expand the hard disk letter, click to expand Windows, and then click to expand Temp.
    4.    Select all of the files, and then on the File menu, click Delete.
    5.    Click Yes.

    Best wishes!
    LVL 97

    Expert Comment


    You may need to close Outlook Express.
    Type Regsvr32 inetcomm.dll in the Run box and hit <Enter>
    Then open OE again.
    Do the same with the Temp folders.

    Author Comment

    tried all three of these.  none worked.   some of messages come back, then disappear again. have changed settings so that now nothing is supposed to be marked as read, but doesn't seem to matter.  would switch to outlook but all saved and sent messages have same problem.
    LVL 97

    Accepted Solution


    1. A recent Outlook Express update, KB 911567, can cause the problem.  The only fix now is to uninstall it from Add/Remove Programs in Control Panel and disable Windows Autoupdate.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Create a new Outlook Express identity.

    4. Repair or Reinstall Outlook Express.
    LVL 97

    Expert Comment

    fouchien, any update?

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