Connectcomputer wizard not resolving on client computers
I am unable to add new clients to sbs domain through the SBS2003 connectcomputer wizard as the page is not resolving.
I have no problems accessing drives, sharepoint of recieving mail or faxes through exchange from the client computers.
Howerver when I sent email it doesnt get there, occasionally I get an error message from the sys admin saying the mail was rejected.
I cant send faxes form the client computers. I have tried installing the fax client from client apps on the server but get an error saying it has to be addd in add remove programs which doesnt work either.
I think these problems are due to the fact that the clients were added through the network setup wizard on the client computers (All Win XP Pro) and not with the connectcomputer wizard form sbs2003.
This is because I am unable to get the page to resolve the link.
Can anyone tell me how I can run this wizard on the client computers to resolve these problems, I have tried running individual programs from client apps but do not get the same results. All computers have latest critical updates and service packs.
I have no problems accessing drives, sharepoint of recieving mail or faxes through exchange from the client computers.
Howerver when I sent email it doesnt get there, occasionally I get an error message from the sys admin saying the mail was rejected.
I cant send faxes form the client computers. I have tried installing the fax client from client apps on the server but get an error saying it has to be addd in add remove programs which doesnt work either.
I think these problems are due to the fact that the clients were added through the network setup wizard on the client computers (All Win XP Pro) and not with the connectcomputer wizard form sbs2003.
This is because I am unable to get the page to resolve the link.
Can anyone tell me how I can run this wizard on the client computers to resolve these problems, I have tried running individual programs from client apps but do not get the same results. All computers have latest critical updates and service packs.
ASKER
Hi Jeff, Thanks for the reply,
This server is in a remote location, I cannot login remotely due to the ISP setup in there area and am only able to operate in on the server outside of business hours. The server in question is about 50 miles away so I'm going to have to have a couple of ideas/solutions to try before I go up there. Do you know if there is any way I can run the connect computer wizard from the server without using the weblink. Surely there is an .exe or .msi I can use. I have no problems browsing the server folders, drives or the sharepoint. If was was able to run it form one of these it would be great.
This server is in a remote location, I cannot login remotely due to the ISP setup in there area and am only able to operate in on the server outside of business hours. The server in question is about 50 miles away so I'm going to have to have a couple of ideas/solutions to try before I go up there. Do you know if there is any way I can run the connect computer wizard from the server without using the weblink. Surely there is an .exe or .msi I can use. I have no problems browsing the server folders, drives or the sharepoint. If was was able to run it form one of these it would be great.
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ASKER
Hi Jeff,
I am going up there today and will try some of you suggestions, I will keep you posted. As regards the ISP, I live in Ireland, where broadband is only now being rolled out (crazy isn’t it!), they are concentrating on built up areas at the moment. My client works from a home office deep in the country side. He is too far from the exchange to get ISDN or broadband and his dial up speed clocks a massive 28k!!. So some local business man has used wireless broadband to spread it around the country side. Its not you typical ISP as you can imagine. He is promising static IP addresses and the like soon. So at the moment my customer has to take what he can get.
I am going up there today and will try some of you suggestions, I will keep you posted. As regards the ISP, I live in Ireland, where broadband is only now being rolled out (crazy isn’t it!), they are concentrating on built up areas at the moment. My client works from a home office deep in the country side. He is too far from the exchange to get ISDN or broadband and his dial up speed clocks a massive 28k!!. So some local business man has used wireless broadband to spread it around the country side. Its not you typical ISP as you can imagine. He is promising static IP addresses and the like soon. So at the moment my customer has to take what he can get.
Ah... your description as "ISP setup" made me think it was just a configuration issue... not that they didn't have broadband. And it's not that crazy... my sister used to live in Galway (about 15 years ago) and the other day we were discussing that in order for me to chat with her on the phone, I had to call the pub next door and they would send someone to get her. And THEN it cost about $1.85 a minute which adjusted for inflation is about $4.00 today! My monthly phone bill was always over $500.00! Last year she was living in San Miguel, Mexico, and had a great broadband connection --- we chatted entirely for free with Skype! And when she wasn't home, I could just call her US Cell phone number and it rang through! All of this has really only happened in the past 7 or 8 years.
But while you are out there, you should make yourself a Remote Connection Disk (the wizard is in the Internet & Email section of the Management Console). This will at least allow you to access the server via the modem in case of an emergency. Even at 28.8k remote desktop is pretty good if you keep the settings at the bare minimum.
Jeff
TechSoEasy
But while you are out there, you should make yourself a Remote Connection Disk (the wizard is in the Internet & Email section of the Management Console). This will at least allow you to access the server via the modem in case of an emergency. Even at 28.8k remote desktop is pretty good if you keep the settings at the bare minimum.
Jeff
TechSoEasy
ASKER
If your sister still lived in Galway it would still be the same up there not much has changed!!! I missed your last message before I went up there so I never made the remote connection disk and forgot a screenshot of the ipconfig/all setup to add insult to injury.
However while up there I noticed that there was third party routing/firewall/Anti-viru
But I was still unable to send desktop faxes they just go to the queue and fail, even with the firewall software services disable. I also noticed when these services were disabled the SBS was not routing the internet connection. The Kerio was doing all the routing. So I left the kerio disabled and tried running the internet connection wizard in sbs to resolve the problem but that didn’t work. It wouldn’t route so after an hour or two playing with it I had to just restart Kerio to handle the routing. It is a dual homed server with the internet LAN connected to the ISP router obtaining its ip address dynamically.
Winroute is a product our company uses for securing medium sized networks and the person who is responsible left last year. I am familiar with the program and have made contact with there technical support and there are no know issues with SBS so I'm pretty confident it’s not related as when I totally disable it SBS would still not route.
However while up there I noticed that there was third party routing/firewall/Anti-viru
But I was still unable to send desktop faxes they just go to the queue and fail, even with the firewall software services disable. I also noticed when these services were disabled the SBS was not routing the internet connection. The Kerio was doing all the routing. So I left the kerio disabled and tried running the internet connection wizard in sbs to resolve the problem but that didn’t work. It wouldn’t route so after an hour or two playing with it I had to just restart Kerio to handle the routing. It is a dual homed server with the internet LAN connected to the ISP router obtaining its ip address dynamically.
Winroute is a product our company uses for securing medium sized networks and the person who is responsible left last year. I am familiar with the program and have made contact with there technical support and there are no know issues with SBS so I'm pretty confident it’s not related as when I totally disable it SBS would still not route.
Don,
I'm glad you got things straightened out... and since this is your first question posted here at EE I thought I'd provide a bit of information about the grading system. Although I was the one that answered this question, all of the experts work very hard to maintain good grade averages here at EE. Sometimes, they request that questions with grades less than A be removed because many askers do not understand the grading policy. Askers also may not know that the grade given in no way affects the question points paid, but greatly affects the Expert points received.
Generally, a "C" grade would only be given if the expert did not respond to any of your followup information, or if they only provided you with a link or two instead of a full answer.
Guidelines for giving grades can be found at http:help.jsp#hi73
Normally in this situation, I would change the grade on behalf of the expert. However, since I'm a party to this question, I can reopen the question upon your request so that it can be re-accepted.
Thanks so much for your participate here.
Jeff
TechSoEasy
I'm glad you got things straightened out... and since this is your first question posted here at EE I thought I'd provide a bit of information about the grading system. Although I was the one that answered this question, all of the experts work very hard to maintain good grade averages here at EE. Sometimes, they request that questions with grades less than A be removed because many askers do not understand the grading policy. Askers also may not know that the grade given in no way affects the question points paid, but greatly affects the Expert points received.
Generally, a "C" grade would only be given if the expert did not respond to any of your followup information, or if they only provided you with a link or two instead of a full answer.
Guidelines for giving grades can be found at http:help.jsp#hi73
Normally in this situation, I would change the grade on behalf of the expert. However, since I'm a party to this question, I can reopen the question upon your request so that it can be re-accepted.
Thanks so much for your participate here.
Jeff
TechSoEasy
ASKER
Hi Jeff, Thanks for that, had'nt a clue what the grading system was, just read you link, I guess you should have got a B so???
Well, only if you think I didn't provide everything you requested regarding this question. I'll leave that up to you...
I've reopened this question so that you can re-accept it.
Jeff
TechSoEasy
I've reopened this question so that you can re-accept it.
Jeff
TechSoEasy
:-) Thanks!
TSE
TSE
Thanks.
Jeff
TechSoEasy