Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Connectcomputer wizard not resolving on client computers

Posted on 2006-04-30
10
Medium Priority
?
1,443 Views
Last Modified: 2009-07-29
I am unable to add new clients to sbs domain through the SBS2003 connectcomputer wizard as the page is not resolving.
I have no problems accessing drives, sharepoint of recieving mail or faxes through exchange from the client computers.
Howerver when I sent email it doesnt get there, occasionally I get an error message from the sys admin saying the mail was rejected.
I cant send faxes form the client computers. I have tried installing the fax client from client apps on the server but get an error saying it has to be addd in add remove programs which doesnt work either.
I think these problems are due to the fact that the clients were added through the network setup wizard on the client computers (All Win XP Pro) and not with the connectcomputer wizard form sbs2003.
This is because I am unable to get the page to resolve the link.
Can anyone tell me how I can run this wizard on the client computers to resolve these problems, I have tried running individual programs from client apps but do not get the same results. All computers have latest critical updates and service packs.
0
Comment
Question by:DonEnglish
  • 6
  • 4
10 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16572229
Please post an IPCONFIG /ALL from both the server and a workstation in order to evaluate your problem.

Thanks.

Jeff
TechSoEasy
0
 

Author Comment

by:DonEnglish
ID: 16572370
Hi Jeff, Thanks for the reply,
This server is in a remote location, I cannot login remotely due to the ISP setup in there area and am only able to operate in on the server outside of business hours. The server in question is about 50 miles away so I'm going to have to have a couple of ideas/solutions to try before I go up there. Do you know if there is any way I can run the connect computer wizard from the server without using the weblink. Surely there is an .exe or .msi I can use. I have no problems browsing the server folders, drives or the sharepoint. If was was able to run it form one of these it would be great.  
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 16572640
No, there is not an .exe or .msi that you can use, nor is there a connection disk.  The reason for this is that if the client workstations don't have connectivity to the server then they are not really members of the domain.  The wizard is comprised of Active X commands... so it must be done with IE.

But since you say you can access network resources, then what are you saying by, "the page is not resolving"?  
I'd suspect that you're either getting a 404 Page not Found or 403 Forbidden error  --  or, you have a DNS misconfiguration.

If it's a 404 error, please make sure that the connectcomputer directory exists in C:\Inetpub\ and that there is a virtual directory under the default web site in IIS manager called connectcomputer.  (You can easily check both of these by going to http://localhost/connectcomputer from the server itself).

If they are not there, you must reinstall IIS by following this KB:  http://support.microsoft.com/kb/887305

If you are getting the 403 error, make sure that you have file & printer sharing enabled on the workstation's firewall and then modify the Trusted Internet zone to includes the server ip address.  

However, once you've figured out what is causing the problem you must then follow these steps to get the workstations connected properly:

The following needs to be done with the client machine:
1.  Log in with THAT machine's LOCAL administrator account.
2.  Unjoin the domain into a WORKGROUP
3.  Change the name of the computer
4.  Delete or rename the following directory C:\Program Files\Microsoft Windows Small Business Server\Clients
5.  Ensure that DHCP is enabled and there are  no manually configured network settings
6.  Reboot

Then on the server, from the Server Management Console:
1.  Remove the client computers if it still shows in the Client Computer screen on the Server Management Console
2.  Add the client with it's NEW name using the Add Computer wizard

Then, go back to the client machine and join the domain by opening Internet Explorer and navigating to http://servername/connectcomputer

Failure to rename the computers can cause problems later on with services that use NETBIOS, so you MUST rename the computers.

Finally, if you don't have your network settings configured properly then you will continue to have problems due to the way that SBS uses DNS internally.  Make sure that the NIC (or NICs) on the SBS only have the SBS's IP address listed for the DNS server.  Any external IP address there will cause the workstations to have internal resolution problems.  Whenever you make ANY network changes, you must always rerun the Configure Email and Internet Connection Wizard (CEICW -- see http://sbsurl.com/ceicw).  Since you can get to http://companyweb from the workstations,  your settings may already be correct.

And just question about not being able to connect remotely due to ISP setup??  I don't understand... is this because of port blocking?  Dynamic IP address?  Both of which can be addressed and resolved.  While you can't run the connectcomputer wizard remotely there are many, many things that you CAN manage from afar... and it seems ludicrous that you should drive 100 miles round trip for simple tasks.  So, post a question with those issues and we'll figure out why you aren't getting connected!

:-)

Jeff
TechSoEasy

0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:DonEnglish
ID: 16576056
Hi Jeff,
I am going up there today and will try some of you suggestions, I will keep you posted. As regards the ISP, I live in Ireland, where broadband is only now being rolled out (crazy isn’t it!), they are concentrating on built up areas at the moment. My client works from a home office deep in the country side. He is too far from the exchange to get ISDN or broadband and his dial up speed clocks a massive 28k!!. So some local business man has used wireless broadband to spread it around the country side. Its not you typical ISP as you can imagine. He is promising static IP addresses and the like soon. So at the moment my customer has to take what he can get.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16576366
Ah... your description as "ISP setup" made me think it was just a configuration issue...  not that they didn't have broadband.  And it's not that crazy... my sister used to live in Galway (about 15 years ago) and the other day we were discussing that in order for me to chat with her on the phone, I had to call the pub next door and they would send someone to get her.  And THEN it cost about $1.85 a minute which adjusted for inflation is about $4.00 today!  My monthly phone bill was always over $500.00!  Last year she was living in San Miguel, Mexico, and  had a great broadband connection --- we chatted entirely for free with Skype!  And when she wasn't home, I could just call her US Cell phone number and it rang through!  All of this has really only happened in the past 7 or 8 years.

But while you are out there, you should make yourself a Remote Connection Disk (the wizard is in the Internet & Email section of the Management Console).  This will at least allow you to access the server via the modem in case of an emergency.  Even at 28.8k remote desktop is pretty good if you keep the settings at the bare minimum.

Jeff
TechSoEasy
0
 

Author Comment

by:DonEnglish
ID: 16585513
If your sister still lived in Galway it would still be the same up there not much has changed!!! I missed your last message before I went up there so I never made the remote connection disk and forgot a screenshot of the ipconfig/all setup to add insult to injury.

However while up there I noticed that there was third party routing/firewall/Anti-virus software (Kerio Winroute Firewall) on the server that had a protocol inspector enabled. This was the reason email would not send and I was unable to resolve the connectcomputer page. With the protocol inspector disabled I was able to follow your instructions and unjoin and rejoin the computers to the domain through the connect computer.

But I was still unable to send desktop faxes they just go to the queue and fail, even with the firewall software services disable. I also noticed when these services were disabled the SBS was not routing the internet connection. The Kerio was doing all the routing. So I left the kerio disabled and tried running the internet connection wizard in sbs to resolve the problem but that didn’t work. It wouldn’t route so after an hour or two playing with it I had to just restart Kerio to handle the routing. It is a dual homed server with the internet LAN connected to the ISP router obtaining its ip address dynamically.

Winroute is a product our company uses for securing medium sized networks and the person who is responsible left last year. I am familiar with the program and have made contact with there technical support and there are no know issues with SBS so I'm pretty confident it’s not related as when I totally disable it SBS would still not route.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16614777
Don,

I'm glad you got things straightened out... and since this is your first question posted here at EE I thought I'd provide a bit of information about the grading system.  Although I was the one that answered this question, all of the experts work very hard to maintain good grade averages here at EE. Sometimes, they request that questions with grades less than A be removed because many askers do not understand the grading policy. Askers also may not know that the grade given in no way affects the question points paid, but greatly affects the Expert points received.

Generally, a "C" grade would only be given if the expert did not respond to any of your followup information, or if they only provided you with a link or two instead of a full answer.

Guidelines for giving grades can be found at http:help.jsp#hi73

Normally in this situation, I would change the grade on behalf of the expert.  However, since I'm a party to this question, I can reopen the question upon your request so that it can be re-accepted.

Thanks so much for your participate here.

Jeff
TechSoEasy
0
 

Author Comment

by:DonEnglish
ID: 16621117
Hi Jeff, Thanks for that, had'nt a clue what the grading system was, just read you link, I guess you should have got a B so???
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16621129
Well, only if you think I didn't provide everything you requested regarding this question. I'll leave that up to you...

I've reopened this question so that you can re-accept it.

Jeff
TechSoEasy
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16624933
:-)  Thanks!

TSE
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction At 19:33 (UST) on Tuesday 21st September the long awaited email arrived with the subject title of “ANNOUNCING THE AVAILABILITY OF WINDOWS SBS 7 PREVIEW”.  It was time to drop whatever I was doing and dedicate as much bandwidth as possi…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
With just a little bit of  SQL and VBA, many doors open to cool things like synchronize a list box to display data relevant to other information on a form.  If you have never written code or looked at an SQL statement before, no problem! ...  give i…
Suggested Courses

569 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question