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ARD 3.0 and Windows XP/2003 Clients

Posted on 2006-05-01
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Last Modified: 2008-01-09
Dear Expert,

To all reading this and taking the time to help, my company and I both thank you tremendously.  We have setup a hybrid network of both Mac OS X 10.4 "Tiger" Servers and Windows Server 2003 machines.  Just recently, Management decided that our IT staff should look into supporting and using an Apple technology known as, Apple Remote Desktop, or ARD for short.  The problem is, none of us know how to interface this peice of software with our PC-side of the network enviroment.  

We have been told by Apple, that their software, ARD 3.0, is nothing more than a VNC-viewer.  They list serveral options for VNC-server-based software solutions to place in, at this time, our test network.  We have tried already, UltraVNC, RealVNC Enteprise, and TightVNC with no success.

We know that the computer accounts in ARD do not need a User name for authentication.  We're fairly new to the world of VNC, as we have been using Microsoft's Remote Desktop Connection for most of our network needs.

We are not looking to use Microsoft's RDC or looking for an alternative to ARD 3.0.  At this point, we are testing and trying to get it running in a test enviroment.

If anyone could help provide steps as to how to instal, configure and connect ARD 3.0 to a VNC-server running on a Windows XP/2003 PC-machine, we would be incredibly greatful.

Thanks again for your time,

James  
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Question by:ACX_Admin
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Expert Comment

by:strung
ID: 16577730
Here is one possibility:  http://www.macosxhints.com/article.php?story=20030328171852761&query=apple+remote+desktop

There is quite a bit of information about ARD at http://www.macosxhints.com and you might try a search on "apple remote desktop".

I must admit, though, that I am baffled as to why you want to use the expensive ARD client to connect to a PC from a Mac when you can download the Mac client for RDC free from Microsoft and it works like a charm. I could understand using ARD to connect to a Mac from a PC, but not the other way round.
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Author Comment

by:ACX_Admin
ID: 16578423
Dear Strung,

Thanks for the reply.  These issues dont seem to help our situation unfortunately.  As for why we are using ARD over Microsoft's inexpensive RDC counterpart, the answer is simple:  Management will never understand or listen to a System Administrator's ideas when they already have a plan in mind.  lol  To them it is like saying, "I like vanilla-flavored ice cream".  Why should they care?  They've decided that "chocolate-flavored" is a better fit, so without decision-making power, we IT Admins are faced with just working with their decisions.  -_-#.... what a headache.....

In any case,  thanks for the reply, but if anyone has detailed or outlined steps to get a XP or 2003 client to run VNC against ARD 3.0, please let us know

Thanks again Strung,

James
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Expert Comment

by:strung
ID: 16578517
Sorry I couldn't have been of more help. However, I think you are going to have a tough time finding anyone who has actually tried this as it simply makes so little sense to do it and is expensive.

Have you tried one of the free Mac VNC viewers to try to narrow down whether your problem is with ARD itself or elsewhere? Try for instance Chicken of VNC: http://www.versiontracker.com/dyn/moreinfo/macosx/14099

and here are some others:  http://www.versiontracker.com/php/search.php?mode=basic&action=search&str=vnc&plt%5B%5D=macosx&x=0&y=0

(I am just wondering if Apple has crippled ARD to allow it to connect only to the Mac version of VNC.)
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LVL 53

Expert Comment

by:strung
ID: 16578540
Here are some more links you might look at for clues:

http://www.macosxhints.com/search.php?query=vnc&type=stories&mode=search&keyType=all
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LVL 53

Expert Comment

by:strung
ID: 16578565
At this link:  http://www.macosxhints.com/article.php?story=2003101401073988&query=vnc

several people report being able to connect from various Mac VNC clients to Windows VNC servers. There are some tips and suggestions as well.
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LVL 53

Expert Comment

by:strung
ID: 16578576
By the way, what exactly happens when you try to connect? Do you get an error message, or what?

Are you trying to connect by IP address?
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Author Comment

by:ACX_Admin
ID: 16578746
Dear Strung,

I have had the most success with RealVNC.  I have found that my problem is entangled in the mess which is ARD 3.0.  RealVNC operates perfectly (and when I say perfectly, I REALLY MEAN perfectly) over Safari using the Java plug-in on default port: 5800.  It seems to me that whenever I change the appended port to its default in the "Get Info" dialog box (ex: 172.16.32.8:5900) it has a problem and without even thinking, dumps out a "Connection failed to XX.XX.XX.XX" quicly.  However, when I change the ammedned port to something radically different, like, RDP's default, 3389, it hangs there as if trying to connect.  I don't want to believethis, but I actually believe that Apple is "blocking" certain VNC-clients from connecting with ARD 3.0.  I could be horrificly wrong though, but any light on the matter would be greatly apprecaited.

Thanks again Strung for coming to our aid,

James
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LVL 53

Expert Comment

by:strung
ID: 16578805
Here is a post from someone who claims to have got this working:  http://www.macosxhints.com/comment.php?mode=display&sid=20050502171842237&title=Some+ARD+client+features+-+VNC+interoperability&type=article&order=&pid=59928

Try clicking on the poster's name on the page and send him an e-mail to ask if he can help.
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Accepted Solution

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strung earned 2000 total points
ID: 16578894
One final suggestion, then I am out of ideas. Have a look at the posts here:

http://discussions.apple.com/thread.jspa?threadID=454757&tstart=15

and here:

http://discussions.apple.com/category.jspa?categoryID=174
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Author Comment

by:ACX_Admin
ID: 16606998
To Whom it May Concern:

I found the answer to the problem i was having.  The solution is just this:  ARD 3.0 works PERFECTLY with VNC-clients on a PowerPC-based Macintosh computer.  However, my MacBook Pro, being that it is Intel-based, is having hardships.  I know that the software is meant as being Universal Binary, but I have just had immediate success with my PowerPC machine versus my Intel-Mac.  I hope this helps others out there having the same issue.  Maybe Apple will release a patch for the ARD 3.0 system to allow us IT Administrators to take advantage of VNC-based clients on a Intel-Mac.

Thyanks again for all your help,

James
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LVL 53

Expert Comment

by:strung
ID: 16607585
You are right. There are a bunch of discussions about this problem here:

http://discussions.apple.com/search.jspa?objID=c174&search=Go&q=intel

My guess is that from the volume of complaints, Apple will deal with this soon.
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LVL 53

Expert Comment

by:strung
ID: 16607601
MacFixit (http://www.macfixit.com) reports as follows:

Apple Remote Desktop -- compatible (with workaround)

    Apple Remote Desktop Administrator version 2.2 is not compatible with Rosetta by default.

    One reader writes:

    "After installing it on an Intel iMac and starting it, you get an error message suggesting that an update is required and to use Software update. However, no update for ARD Admin is available as yet. The program quits. The Intel iMac comes with ARD client version 2.2.1 which is accessible from ARD Admin version 2.2 from a PowerPC Mac."

    There is a workaround, however, which involves deleting files via the following Terminal commands (press return after each)

        * sudo rm -rf /System/Library/CoreServices/Menu Extras/RemoteDesktop.menu
        * sudo rm -rf /System/Library/CoreServices/RemoteManagement/
        * sudo rm -rf /System/Library/PreferencePanes/ARDPref.prefPane
        * sudo rm -rf /System/Library/StartupItems/RemoteDesktopAgent/
        * sudo rm /Library/Preferences/com.apple.ARDAgent.plist
        * sudo rm /Library/Preferences/com.apple.RemoteManagement.plist

    You can then launch Remote Desktop, which will replace these files and should allow normal operation.
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