dweb937
asked on
Why did I get this and how to correct ? Reason 550 - relay email not allowed
Hello,
One of our users received the following response to an email he sent:
The following addresses had permanent fatal errors ----- <xxxxxxxx@rccf.com>
(reason: 550 Relaying mail to rccf.com is not allowed. If you are using an e-mail client (e.g., Outlook Expr...
----- Transcript of session follows ----- ... while talking to mx1.fuse.net.:
>>> DATA
<<< 550 Relaying mail to rccf.com is not allowed. If you are using an e-mail client (e.g., Outlook Express, Netscape Messenger, etc.) to send or receive e-mail from your current location, you may need to change the Incoming and Outgoing server settings on your e-mail client. Your local Network Administrator can provide the proper server settings for your e-mail client. For more information, please visit http://www.cincinnatibell.com/residential/internet/fuse/support/security/openrelay.asp
550 5.1.1 <xxxxxxx@rccf.com>... User unknown <<< 503 No recipients specified
The user has successfully sent emails to this address before. What is the cause of this and what can be done to fix? Please be specific and descriptive with your answers. Thanks for your time.
dweb937
One of our users received the following response to an email he sent:
The following addresses had permanent fatal errors ----- <xxxxxxxx@rccf.com>
(reason: 550 Relaying mail to rccf.com is not allowed. If you are using an e-mail client (e.g., Outlook Expr...
----- Transcript of session follows ----- ... while talking to mx1.fuse.net.:
>>> DATA
<<< 550 Relaying mail to rccf.com is not allowed. If you are using an e-mail client (e.g., Outlook Express, Netscape Messenger, etc.) to send or receive e-mail from your current location, you may need to change the Incoming and Outgoing server settings on your e-mail client. Your local Network Administrator can provide the proper server settings for your e-mail client. For more information, please visit http://www.cincinnatibell.com/residential/internet/fuse/support/security/openrelay.asp
550 5.1.1 <xxxxxxx@rccf.com>... User unknown <<< 503 No recipients specified
The user has successfully sent emails to this address before. What is the cause of this and what can be done to fix? Please be specific and descriptive with your answers. Thanks for your time.
dweb937
ASKER
Thanks for your response. I'm not sure how this applies to us? We're using Windows Exchange and MS Outlook for email with our domain. Our email is not being hosted by our ISP which is AT&T.
In your second paragraph, it sounds like it's the recipient's ISP that is not accepting the email - I'm confused?
Thanks!
In your second paragraph, it sounds like it's the recipient's ISP that is not accepting the email - I'm confused?
Thanks!
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ASKER
This is all greek to me but I see what you're saying when I read through the report. That's a nifty tool. Simon - thanks for your help!
ISPs use several methods for detecting authorized users. Some configure their SMTP servers to accept mail only from computers that are connected to the Internet using the ISP's modem bank, cable, or DSL line. Some also use the sender's e-mail address and reject all mail sent from addresses not hosted by the ISP itself. Some allow you to authorize with the SMTP server using the same logon name and password used to access the POP3 server. Some use a method known as "POP before SMTP" by which you must first access the POP3 server using your logon name and password, which then gives you permission to access the SMTP server for some minutes. If you encounter relaying problems, you will have to ask your ISP's helpdesk which method they use, and get their help in configuring your Outlook Express accounts.