Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 165
  • Last Modified:


I am having this strange problem. I can go to a regular site such as www.cnn.com or www.msn.com or www.nsu.edu but I can not log on to my email. I can go to hotmail.com but as soon as I enter my user name and password and click on the sign in button I get "Page can not be displayed" error. I can not log onto any site. I can visit a regular site where I dont have to log on.

I have DSL connection.

Any help will be highly appreciated. If you have multiple suggestions please list all of them. Thanks.
3 Solutions
Keith AlabasterCommented:
Can you give some details please of the edge configuration?

Firewall/router/Proxy server etc? Sounds like the credentials are being blocked somehow.
Do you have horrible things installed on your PC such as symantec or macafee?
Do you have another machine on the network that operates correctly?
Hi, Can you browse to other SSL sites? ex: https://adwords.google.com/select/

romaniupAuthor Commented:
Hello Keith,
I have symantec installed in my computer. I tried to disable the firewall. That did not change anything. I have DSL service.

Hello Ditssinet,
I can go to this site but I can not log on from any site. Thanks.
 The Evil-ution of Network Security Threats

What are the hacks that forever changed the security industry? To answer that question, we created an exciting new eBook that takes you on a trip through hacking history. It explores the top hacks from the 80s to 2010s, why they mattered, and how the security industry responded.

Keith AlabasterCommented:
Disabling the service is not sufficient. I know its a pain but you will find many questions here on EE whereby removing Symantec or the Macafee product will correct your problem. I'm not suggesting that you leave it that way but it would prove the area that we need to resolve.
romaniupAuthor Commented:
Hello Keith,
Should I uninstall Symantic all the way? Is there any other thing I should do? I am not infront of that computer right now. I will have to try this later this evening. Thanks.
Keith AlabasterCommented:
I would. Symantec and Mcafee are good products but, in my view, they are now trying to be too clever. ie be jacks of all trades etc.

if we remove these first and this then allows things to work, we can try and go through the poduct and see what part is causing your issue. Personally I won't use them. I use AVG, the free anti-virus software and spybot search and destroy for spyware. i use the XP sp2 firewall and its fine. This is on my standalone ADSL link. that has three boxes attached to a small adsl netgear router.

Obviously I use business equipment for my bigger sdsl links but your scenario is fine.

If you cannot log on then make sure you have cookies enabled.  Disabling cookies via Internet Options /  Privacy can prevent logging on as can 3rd party software whicyh can block cookies.
Try clearing your temp Internet files, and delete all cookies, and try again.

Do this from within Internet Explorer -> Tools -> Internet Options.

Are you using Internet Explorer, or some other browser?
You should also check that you have the latest Java updates:


Removing Norton is best achieved using the Symnrt download:


Instructions for its use are here:

hotmail.com move to a secure site when you click login it could be a problem with your browser not allowing you access to secure sites.  Do you have this problem when logging into other sites? for instance online banking.  If this is the problem you will be able to access the site up till the point you have to enter login details etc.

Have a look at this KB article

Keith AlabasterCommented:
Thank you :)

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now