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MSSearch does not start when the system is booted

Posted on 2006-05-02
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Last Modified: 2010-05-18
We're running SBS 2003 SP1 with Exchange 2003 SP2.

This is a new installation and since being upgraded from the evaluation version to the above levels, 1 service (mssearch) always refuses to start both when the system is re-booted or when you try manually later.

The Event ID is 7023 and the description simply says "The system cannot find the file specified" without stating which file it cannot find!

sc query shows a win32_exit_code of 0x2 and all other shown codes are 0x0.

The 2 dependencies - NT LM & RPC - are running.

mssearch.exe's properties has no start parameters set.

1)Does anyone what is stopping this service from starting?

2)Is its failure to start the reason why Full Text Indexing is greyed out?


Thanks for any help you can give.
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Question by:Burbage81
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16611487
Unfortunately, Exchange SP2 shipped with an older version of mssearch than is on SQL SP4.  When you were installing Exchange SP2, it probably asked if you wanted to replace the newer file, and I'm guessing you said YES when you really should have said NO.

You should be able to get the file off of the SQL SP4 CD, or just reapply SQL SP4 and that should fix it.

Jeff
TechSoEasy
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Author Comment

by:Burbage81
ID: 16612834
Hi Jeff

Thanks for the reply

The current version of mssearch.exe is 9.107.8320.4 whereas on the original SBS 2003 CD (and the Evaluation CD) it is 9.107.8320.1. (They are the only ones I have)

I copied the original file over but the results are the same. What version should it be?

Regards
Colin
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by:Jeffrey Kane - TechSoEasy
ID: 16614600
The one that's distributed with SQL SP4 is 9.107.8320.9.  If you've upgraded to SBS SP1 that would include the upgrade to SQL SP4 (the MSDE upgrade is part of SBS SP1 and the full SQL upgrade is on the Premium SP1 CD's).  Since you didn't mention that you had the Premium SP1 CD's you must have downloaded the standard SBS SP1.  

Whatever the case may be, you need to reapply SBS SP1 and that should fix the MSSearch.

Jeff
TechSoEasy
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Author Comment

by:Burbage81
ID: 16614869
Hi Jeff

I did not mention that i also have the SP1 (Standard) CDs as they do not reveal the individual files. I'll reapply SBS SP1 over the weekend and see how it goes.

Regards

Colin
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16616469
I've actually saved the individual files from the SP1 CD's onto the hard drive of the server.  It makes it MUCH easier to fix problems.  In order to do that, take a look at the steps listed in the first part of this post: http://msmvps.com/blogs/kwsupport/archive/2005/06/29/56224.aspx

Jeff
TechSoEasy
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Author Comment

by:Burbage81
ID: 16631412
Hi Jeff

Over the weekend I expanded the files on the SP1 cds (well Exchange SP1; SBS03_SP1; WS03_SP1) and found mssearch.exe only in the former. However it was also version 9.107.8320.4. I expanded my Exchange SP2 download and it also had version 9.107.8320.4. I also looked in the SQLSP4 cab files and there was no copy of mssearch.exe. Any idea how I get a copy of .9 as it looks as though I've never had it installed?

Regards

Colin
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16632808
Well, if you never installed the .9 it's because that was only shipped with the full SQL SP4 upgrade.  So, take a look in C:\Program Files\Common Files\System\MSSearch\Bin and see what the version of mssearch.exe is there.  Then do a complete file search on your server for anything with "mssearch" in it and make sure that nothing else has an mssearch.exe with a lower version on it.

Jeff
TechSoEasy
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Author Comment

by:Burbage81
ID: 16665805
Hi Jeff

Sorry for the delay. I've searched the server and .4 is the only version so I assume it is the correct version although  I see where you're coming from as I've seen other comments about SP2 loading older versions of files.

The error message always says "The system cannot find the file specified", is there something I should have set up which it is looking for or do you know what files it looks for whilst loading?

Regards

Colin
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16670990
Ah... you know... I think I kept forgetting that this was upgraded from the Evaluation version.  Can you check the Evaluation CD's and see what the actual build was on that version?  I'm thinking that it may have been newer than the one you upgraded with.

Jeff
TechSoEasy
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Author Comment

by:Burbage81
ID: 16683114
Hi Jeff

The evaluation has version 9.107.8320.1

Regards

Colin
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 1000 total points
ID: 16686167
Well, here's my 2 cents then... if you can uninstall Exchange SP2 to see if that solves the problem, I'd do that.

Otherwise, FYI, all Service Pack installation failures (or problems caused by them) are supported free of charge by Microsoft.  So I'd call MS Product Support on this and let them have at it.

Jeff
TechSoEasy
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