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Small Business Server backup fails with error 0X800710D8.

I have a client with a Dell Poweredge 4300 Server running SBS2k3.  Their backup system is an AIT-1 internal SCSI backup drive.

After a couple months (2) with successful backups, I am now getting the following backup log:
-------------------------------------------------------------------------------------------------------------------------------------------

5/1/2006 11:00 PM
-------------------------------
Date: 5/1/2006
Time: 11:00 PM
User: SYSTEM
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_MEDIA_TYPE) succeeded.
Will enumerate on 0 media types found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
GetTapeMediaPoolName failed. (0x800710d8)
GetBackupDestination failed. (0x800710d8)
LaunchNTBackup failed. (0x800710d8)
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Monday, May 01, 2006 11:00 PM
Backup error finished with error code 0X800710D8.

-------------------------------------------------------------------------------------------------------------------------------------------


The critical error in the event log (other than the one reporting the backup failure) was 2 weeks ago, (DNS and AD errors during boot)
0
hvymtl0u812
Asked:
hvymtl0u812
1 Solution
 
EricGrigsbyCommented:
here is a post that may help you.

. The errors below indicate that you can't backup anything at all because
it can't find the name of the tape pool.

GetTapeMediaPoolName failed. (0x800710d8)
GetBackupDestination failed. (0x800710d8)
LaunchNTBackup failed. (0x800710d8)

I suppose you are backing up all drives, System State, and Exchange
Information Store, right? Please post back Small Business Backup Scrip.bks
from Program Files\Microsoft Windows Small Business Server\Backup.

2. When the issue occurs, go to Server Management -> Backup -> Backup Now.
Does it failed?

3. When the issue occurs, open NTbackup (Advanced Mode). Click Backup tab.
Job -> Load Selections. Pick the "Small Business Backup Scrip.bks". Uncheck
"System State". Save the file. Now, go to Server Management -> Backup ->
Backup Now. Does it failed?

4. When the issue occurs, open NTbackup (Advanced Mode). Click Backup tab.
Job -> Load Selections. Pick the "Small Business Backup Scrip.bks". check
"System State", but this time uncheck "First Storage Group" under Microsoft
Exchange Server. Save the file. Now, go to Server Management -> Backup ->
Backup Now. Does it failed?

5. When the issue occurs, go to My Computer. Right-click C:, Properties,
Shadow Copies tab. Is Shadow Copy enabled on any of the folders? If you
disable Shadow Copy, does it work with NTbackup or the SBS Backup Runner?
Disable Shadow Copy on all drives, does the issue still occur?

Based on my research, the issue may occur if the RSM database gets
corrupted. So you may try to rebuild the RSM database if the issue recurs:

A. In Computer Management, expand Services and Applications -> Services,
locate and stop the Removable Storage service.

B. Open Windows Explorer, go to the %SystemRoot%\System32\NtmsData folder,
rename the existing files in this folder to a .old file extension, or copy
them to a different folder.

C. Start the Removable Storage service.

Related information:

235032 Problems with a Damaged Removable Storage Manager Database
[url]http://support.microsoft.com/?id=235032[/url]

If the problem still persists, would you like to tell me what are the brand
mark and the model of the tape drive? As we know, there are some known
issues regarding the Seagate tape drive. If you are using Seagate tape
drive, you may need to download and then install the newest driver for it.

Hope the information help and I look forward to your reply.


Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support
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hvymtl0u812Author Commented:
Thanks for the assistance.  The problem actually seems to have cleared itself on both systems... just kind of eerie that it happened on two at once.  It then went away without any intervention being taken.  Thanks for the help.
0
 
GranModCommented:
PAQed with points refunded (500)

GranMod
Community Support Moderator
0
 
ketterjCommented:
I have found in the System MMC that at the time the Tape Drive may have a red cross over it. Manually refreshing it to show the tape contents has fixed it.
0

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