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OUTLOOK opens and then immediately shuts

Posted on 2006-05-02
Medium Priority
Last Modified: 2012-05-05
MS Outlook 2003 opens (via assorted shortcuts - systray, quicklaunch, start menu etc.) and upon becoming completely open (I see inbox, etc.) it immediately closes.
Upon closing it leaves the MSOUTLOOK icon in the systray. I bring my mouse down to the systray to investigate that icon and upon hovering over it, it disappears.
I have Webroot's SPYSWEEPER, Norton ANTI-VIRUS, Norton SYSTEM WORKS and assorted other programs that I don't think would matter as to this issue.
Question by:mythology8

Expert Comment

ID: 16592927

May be a look at the event log, for the actual error message will help
LVL 97

Expert Comment

ID: 16592992
Greetings, mythology8 !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.  

Outcmd.dat file is located in C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Do a search for and delete the extend.dat file.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Best wishes!
LVL 97

Expert Comment

ID: 16622234

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
Nothing ever in the clear!

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Author Comment

ID: 16626764
Nothing posted has helped - tried it all :-(

Author Comment

ID: 16626765
FOUND THE ANSWER:::: Google toolbar was causing error and is 'now' a known issue on Google's website.

I'd like to cancel / close-out question.

Author Comment

ID: 16626773
By the way, to further my point I uninstalled Google's toolbar and have opened/closed OUTLOOK numerous times (a good 20x) since doing so and have not had the problem re-occur again.
LVL 97

Expert Comment

ID: 16626806

Glad disable Google Toolbar fixed your problem. I know Google Toolbar sometimes cause shutdown problem with Internet Explorer, but I have not heard it does the same with Outlook.

Accepted Solution

CetusMOD earned 0 total points
ID: 16831090
PAQed with points refunded (500)

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