• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 658
  • Last Modified:

WCG200 Cable modem Router Keeps rebooting, dropping network

Hi,

Webroot and Norton discovered Tibbs Dialer dialer trojan and erradicated it.  
It seems however that ever since, my cable modem WCG200 Wireless G Cable modem 4-Port Router is rebooting very frequently (every 30 Minutes)
This is my second one in five months.  

I've called comcast, and they claim there is no network problem from their end.  

All the ports are filled with VOIP, Workstation, Printer, webServer - and on the wireless side, a laptop
I've taken individual items off the network, powered down the router and reset it.  

Nothing has worked thus far..  

I want to upgrade and get a high end cable modem that can utilie the 1000 Gigbit ethernet cards I just bought.  
First, can anyone give me advice about what may be causing this router to fail and how I can troubleshoot fix it?  

Thanks..  


0
kibbs
Asked:
kibbs
  • 2
1 Solution
 
Craig_200XCommented:
to make sure there is nothing on the machine..

Please download HijackThis 1.99.1
http://www.cyberanswers.org/forum/uploads/HijackThis1991.exe
Open Hijackthis, click "scan and save a logfile" don't fix anything yet, just upload the logfile created, go here and paste your Hijackthis log, http://www.rafb.net/paste/
then at the bottom left corner click "paste"
Copy the address/url and post it here:

Or copy and paste the log at;
http://www.hijackthis.de/ 
and click "Analyze", click "Save".  Post the link to the saved list here.

Try to download and update an anti-spyware scanner:

www.ewido.net/en/ 
www.safer-networking.org/en/download/
www.lavasoft.de/software/adaware/ 

Run them in safe-mode.
0
 
Craig_200XCommented:
also another thing to check is the power source, can you plug it into another electric outlet (not on the surge protector) to make sure it is not a power fluctuation causing this.,
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now