[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Not receiving all POP mail into Exchange inbox?

Posted on 2006-05-03
10
Medium Priority
?
762 Views
Last Modified: 2011-09-20
Hello,

Here's the scenario:  We have a user that has to manage an office, let's call it office(2) located clear across the country from his base office(1).  He has a POP3 email account through office(2)'s ISP.  We're using Windows SBS 2000 Exchange and Outlook 2003 at the base office(1).  I've created a new POP3/SMTP email account in Outlook at the base office(1).   It's my understanding that this should forward his POP3 mail to his exchange email inbox in Outlook.  When I send him an email from my Exchange SMTP mail address to his POP3 account, my email shows up in his Outlook inbox.  However, many of the emails that are being sent to his POP3 account are not showing up in his Outlook inbox.  Why is this and what do I need to do?

Thanks for your time!

dweb937
0
Comment
Question by:dweb937
  • 5
  • 3
9 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16599032
If the Outlook client has been configured with a single storage location of the Exchange mailbox, then that is all it is - a storage location.
Are these emails actually being seen when they are delivered to the POP3 account?
Do you know that they are there?

Simon.
0
 

Author Comment

by:dweb937
ID: 16604327
Simon - thanks for responding.

I'm not sure what you mean when you say, "If the Outlook client has been configured with a single storage location of the Exchange mailbox, then that is all it is - a storage location."  ?

Supposedly, the emails are being seen in the POP3 account.  I don't know because I don't have access to the account.  I'm just going off what I'm being told.  However, yesterday the user told me that some of the POP3 emails were showing up in the Exchange email address(base office)- Outlook email.  He said some but not all were showing up there.  He asked me if I made any changes and I didn't.  The only thing I did was go back into Outlook in the POP3 account and clicked on the button to test the connectivity.  I noticed that a few emails showed up after I did that.  That makes me think that there's not an automatic push/pull of emails from the POP3 account to the Exchange account.  Could there be anything to this?

Thanks!
0
 

Author Comment

by:dweb937
ID: 16606412
Do I need the MS Connector for POP3 Mailboxes for this to work?
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 104

Expert Comment

by:Sembee
ID: 16606942
POP3 connector is for the Exchange server to collect email from the server directly. In this scenario Outlook is collecting the email, so it isn't required.

Outlook will not do an automatic send/receive unless you tell it to, so that might be the problem.
The other problem could be user perception. Based on many years experience, I find that users get things wrong. They don't lie outright, but a small problem that occurs once a day can change in to "every time" very quickly. Unless you can see it for yourself, you have to take what the user says with a pinch of salt.

Simon.
0
 

Author Comment

by:dweb937
ID: 16629780
I know what you mean about the users getting things wrong and their perception versus reality.   However, I asked the user to send me a few emails that showed up in the POP3 account that didn't show up in the Exchange/Outlook account.  Unless he deleted them from the Exchange/Outlook account(which I doubt happened) and I didn't see them in the Exchange/Outlook account.

At the base office, all of our Exchange/Outlook accounts automatically receive email without us having to click on Send/Receive.  

It doesn't make sense that some of his emails are showing up and some aren't?

Also, he says that there's a general email account that's being forwarded to his POP3 email account and those aren't being forwarded to his Exchange/Outlook account.  Is there any reason why they shouldn't be?

Thanks!

0
 

Author Comment

by:dweb937
ID: 16631247
Simon,

Also,  I discovered something that I don't know if this could be affecting this or not.  When looking at our router configuration settings, I see that the ports for POP3 and SMTP were set up as 25 and 110, respectively.  This is contrary to what I find in my research?  I've read in several places that it should be reversed.   Yet - these are the default port numbers that Outlook puts in the fields on the Internet Settings Email Tab under Tools ->Email Accounts

It's still weird why the SMTP account receives some but not all of the emails.  Do you think this could be impacting the receipt of these emails?

Thanks!
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16633416
If the ports have been labelled the wrong way round (or the wrong ports labelled afterwards) then it shouldn't matter. 25 is still SMTP, whether it says POP3 or SMTP next to it.

The default ports are 25 for SMTP and 110 for POP3. That is what Outlook would have configured out of the box. Anything else is not a normal configuration.
As both ports are open anyway, that shouldn't affect the sending and receiving of email, unless the router is intelligent enough to look at the packets and decide if the traffic coming in the port labelled SMTP (but actually POP3) is SMTP traffic (which it will not be because it is POP3 traffic).

Simon.
0
 

Author Comment

by:dweb937
ID: 16692819
I've solved this issue myself.  Thank you both for your help.

What I discovered is that when the user is at the other location and views his email in his POP3 account first, it's removing it off the server onto his local machine.  So, this is why when he logs into the other account, he's not seing the same email.

0
 

Accepted Solution

by:
GranMod earned 0 total points
ID: 16723520
Closed, 250 points refunded.
GranMod
The Experts Exchange
Community Support Moderator of all Ages
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
Preparing an email is something we should all take special care with – especially when the email is for somebody you may not know very well. The pressures of everyday working life stacked with a hectic office environment can make this a real challen…
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question