joecarter19480
asked on
Clicking on Outlook hyperlink does not take me to my web browser
Recently, I've been having a problem whenever I click on a link from an email that should open my internet browser. Instead, it either takes me nowhere or to a
C:\Program Files\Common Files\System\MAPI\1033\nt dialogue box. Can you help me overcome this?
C:\Program Files\Common Files\System\MAPI\1033\nt dialogue box. Can you help me overcome this?
ASKER
Thanks....but I've already tried each of these solutions and I still have the problem.
joecarter19480,
In Internet Explorer, does clicking on a link open another website for you? If the same problem occurs in IE,
1. Disable third party extensions. With IE open, go to Tools > Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.
2. Reset IE settings. Go to Tools > Internet Options > Programs. Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.
3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable all Norton programs, including anti-virus, anti-spyware, ad-blocker, win doctor, and recycle bin protect. Disable any firewall or ad-blocker.
4. Repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378
In Internet Explorer, does clicking on a link open another website for you? If the same problem occurs in IE,
1. Disable third party extensions. With IE open, go to Tools > Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.
2. Reset IE settings. Go to Tools > Internet Options > Programs. Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.
3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable all Norton programs, including anti-virus, anti-spyware, ad-blocker, win doctor, and recycle bin protect. Disable any firewall or ad-blocker.
4. Repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378
Greetings, war1.
What format are your messages in? Also, is IE the default browser?
Cheers!
What format are your messages in? Also, is IE the default browser?
Cheers!
Oops, that post was supposed to be for joecarter19480, not war1.
joecarter, any update?
ASKER
None of the submitted solutions worked. I finally realized that I did not have this problem prior to installing the new Internet Explorer 7.0 Beta version. Once I uninstalled that program and reverted back to IE 6, the problem was corrected. Thanks to all who attempted to help.
joecarter,
It would have been helpful if you told us that you had installed IE7. IE7 is beta, and can cause various problem.
It would have been helpful if you told us that you had installed IE7. IE7 is beta, and can cause various problem.
ASKER
You're right.....except it didn't dawn on me that the IE7 was involved
ASKER CERTIFIED SOLUTION
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You may need to register some dll files
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
OR
Run this script
http://windowsxp.mvps.org/IEFIX.htm
Best wishes!