Which Cisco SmartNet product do we need?
Posted on 2006-05-03
We've just obtained two Cisco PIX 515E's from our supplier, one with an UR license, and one with a FO license.
After spending some time trying to get them to work in a failover configuration, I suddenly realised that one of them (the UR one) is running 7.0(4), and the other is running 6.3(5). Our supplier is saying that we never made it obvious that we wanted to run them in failover mode, so we need to buy a SmartNet contract so we can upgrade the software on one of them.
Our supplier is saying that we need to buy CON-SAS-PKG4-VS (Cisco Packaged SMARTNet 24x7x4 - virtual solution - Category 4), but having got very confused in the past about Cisco support, I thought I'd seek a second opinion from the fine folks on here.
Is this really what we need, or would something else be more suitable (and cheaper)? I'm not fussed about the 24x7x4 part of things.
Also, would we get something 'tangible' for our money, as they're asking for £10.95 shipping for this, but does the 'virtual solution' part mean we'll just get something emailed to us, or would they actually need a courier to get something physical to us?
Just seeking some helpful advice and guidance through the confusing jungle of Cisco...
Oh, and before someone suggests it, I have tried downloading the software from cisco.com, but my account doesn't allow me to download the PIX images.