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Error: 'Scan failed because of a scanner hardware error. Feeder may be jammed...'  Scanner works fine on one SBS machine.  I get this error on the other SBS system.

Posted on 2006-05-03
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Last Modified: 2010-05-18
I have a Canon Imagerunner 2800.  It is a printer, copier, scanner.  I swapped out my old SBS server for a new SBS server with more power.  I have about 10 employees remoting into this server and using this printer/scanner from Terminal Server.  Ever since I installed this printer/scanner on the new server I get this message when I scan.  It prints fine.  I use the office scan utility to scan.

Here are the steps I have already taken.
-Reinstall print driver
-Update print driver to newest version
-Pull driver version off of old server and use that old driver
-Do a repair install on MS Office (to fix any issues with the office scan utiltity)
-Copy the scan utility .exe (among other files) from the old server to the new one.

Nothing worked.  Right now I have the newest Canon driver installed on the printer/scanner.  Got the Canon tech to look at it... he had no clue.  Please help me.  :)

Thanks for your time and your skills.  

-Bryant

ps.  Complete error message from the office scan utility:  "The scan failed because of a scanner hardware error.  Feeder may be jammed.  Please correct the error and scan again."
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Question by:quickfixbryant
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16620561
I take it that this is an SBS 2000 Server?  

The error is caused by a faulty driver somewhere.

How is the printer connected to your server?  USB?  Ethernet?
What is the make/model of your server?  If not a brand name, what is the make/model of your motherboard?

Jeff
TechSoEasy

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Author Comment

by:quickfixbryant
ID: 16631351
Sorry... I gave you some bad info.  Here is the corrected info... and the answers to your questions:

-Windows Server 2003 R2 Standard
-Printer is connected via ethernet.
-I'll get you the motherboard later (If you need it).  I'm not onsite.

I tried like 4 different drivers for the printer... and the printer worked with each one while the scanner has never worked.
Thanks for your help.  I really appreciate it.

-Bryant
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LVL 74

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by:Jeffrey Kane - TechSoEasy
ID: 16632765
Could you explain how someone connecting remotely via Terminal Server would use a scanner?  

Jeff
TechSoEasy
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Author Comment

by:quickfixbryant
ID: 16633767
The people who need to use this scanner sit beside it.  There are other scanners at the other 3 sites.  They all work through TS.  This scanner did not quit working until we swapped out the server.

-Miz
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Author Comment

by:quickfixbryant
ID: 16633810
ps.  Don't worry about TS.  If we can get it working locally from administrator, I can make sure it works for the clients who need it.  All of my troubleshooting has been independent of Terminal Server.

Thanks, Jeff.

-Bryant (aka Miz)
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16633863
Have you tried scanning from another program?   Just to see if it's OfficeScan?

Such as Acrobat?

Jeff
TechSoEasy
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Author Comment

by:quickfixbryant
ID: 16634049
Yes... acrobat works.

-Bryant
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Author Comment

by:quickfixbryant
ID: 16634060
ps.  The imployees are all used to the microsoft scanning software.  That is why I want to fix it instead of ignore it.  They are not computer savy.  It would be a problem to teach them how to use different software.

-B
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 16634392
I realize that, but now you've narrowed it down to the fact that it most likely is the OfficeScan that's the problem not the driver.

So I dont' have the answer off hand... but it's narrowed a bit.   Will let you know if I see anything else about this.

Jeff
TechSoEasy
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Author Comment

by:quickfixbryant
ID: 16639575
Thanks for your help, Jeff.  :)

-Bryant
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