Error: 'Scan failed because of a scanner hardware error. Feeder may be jammed...' Scanner works fine on one SBS machine. I get this error on the other SBS system.
Posted on 2006-05-03
I have a Canon Imagerunner 2800. It is a printer, copier, scanner. I swapped out my old SBS server for a new SBS server with more power. I have about 10 employees remoting into this server and using this printer/scanner from Terminal Server. Ever since I installed this printer/scanner on the new server I get this message when I scan. It prints fine. I use the office scan utility to scan.
Here are the steps I have already taken.
-Reinstall print driver
-Update print driver to newest version
-Pull driver version off of old server and use that old driver
-Do a repair install on MS Office (to fix any issues with the office scan utiltity)
-Copy the scan utility .exe (among other files) from the old server to the new one.
Nothing worked. Right now I have the newest Canon driver installed on the printer/scanner. Got the Canon tech to look at it... he had no clue. Please help me. :)
Thanks for your time and your skills.
ps. Complete error message from the office scan utility: "The scan failed because of a scanner hardware error. Feeder may be jammed. Please correct the error and scan again."