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Not being notified of undelievered mail

My Outlook Express does not return a message when an email is sent to an undeliverable address. I have tested this with someone else in the organization and she got a message saying the email could not be delivered, but I do not. I need to know when an address is invalid. Is there a setting I can change in Outlook Express, or do you know what is blocking this message from coming in?
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mgerney
Asked:
mgerney
1 Solution
 
David LeeCommented:
Greetings, mgerney.

That's not a function of the client.  It's the receiving system that sends back undeliverable message reports.  Either the remote system isn't sending those back, or something is blocking/deleting them when they come back.  

Cheers!
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war1Commented:
Greetings, mgerney !

>> I have tested this with someone else in the organization and she got a message saying the email could not be delivered,

Do you mean you use someone else Outlook Express to test return mail?  If so, and you have checked what BlueDevilFan said, check if you have a mail rule deleting email from server.  Disable such mail rule.

Best wishes!
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war1Commented:
mgerney,

You can use MailTester to test the vailidity of an address
http://www.mailtester.com/
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mgerneyAuthor Commented:
The receiving system was AOL. We both sent to the same invalid address. She got back a "mail delivery error" message from AOL saying there was no such addressee. I did not get the same message. There are no mail rules set up. I have checked firewall and virus protection settings and can't seem to find any reason an email rejection from AOL would not return. I also tested an Earthlink address - same result - she gets a message - I don't.
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mgerneyAuthor Commented:
MailTester doesn't help if I make a typo in the address.
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war1Commented:
Looks like the return email is not arriving at your mailbox.  if not due to mailrule, check with IT Administrator if there is a group policy to block return email.
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mgerneyAuthor Commented:
Its not that sophisticated - I'm the IT Administrator - there is no group policy. The other person is not in the office - they are outside. Pretty sure it has to be a local setting.
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war1Commented:
The other person's computer that you got returned mail uses the same email service?  If not in same office, then check the firewall or proxy to the office.
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mgerneyAuthor Commented:
I'm working from home - just Windows firewall - no office infrastructure. I also have AOL email that I use for personal use - I get notified of non-delivered mail from that account and that email software (AOL's). That's why I think its an Outlook problem and not a mail system problem.
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mgerneyAuthor Commented:
I found out that we were indeed not using the same mail service - miscommunication between us. AOL returns the message, but one of our websites hosting our mail does not. When we sent to the same address, it did not return the mail failure message. So I have contacted them, and I'm sure can resolve it with the service.

So I am going to Accept BlueDevilFan's answer as that did point to the right error. Thanks, everybody.
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butterhookCommented:
Some of our remote workers use AOL and it is a truly unsatisfactory device for any kind of business transaction. Recommend an alternative product.
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