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Have valid network connection but cannot browse Internet (or connect to mail via POP3)

I am trying to solve a perplexing problem.

My gf is in a hotel room with a wired network connection.

The connection is valid based on the results of IPCONFIG (even released and renewed).  There is a valid DNS server.

Tracert on Google (both by DNS name and IP address) demonstrates valid IP routing. Clearly there is a connection to the outside world.

Also ran Internet connection wizard in IE6 and everything is good here. In desperation I had her disable and re-enable network card.... to no avail!

After all of that she cannot browse the Internet nor connect to her email via Outlook 2000.

She gets kind of cranky and frustrated when something is not easy so I decided it was wise to leave it alone for a while. :-]

Oddly she has no difficulties using her trusted dialup connection. Of course she now feels vindicated in her belief that high-speed is a waste of money, over-rated, and it sucks.... :-6   8-[   or :-k

HELP!  (in two easy steps or less)
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Shawn Connelly
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Shawn Connelly
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kkattfishCommented:
the hotel is probably using a proxy server in which you would have to have the proxy settings in order for her pc to see the internet or for outlook to work properly.
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Shawn ConnellyTechnical WriterAuthor Commented:
Not likely. I believe the problem is with her computer. Like every other hotel.... the instructions in her room are pretty straight forward. Connect wire, boot computer and go....

In regards to Outlook, I understand her not being able to SEND mail but receiving should not be a problem.

Besides, not being able to browse is *related* to not being able to pick up email.

Also.... tracert would not work if there was a proxy issue.

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Shawn ConnellyTechnical WriterAuthor Commented:
Also... no hotel (Delta in this case) in the world would ask there customers to modify their proxy settings.
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Shawn ConnellyTechnical WriterAuthor Commented:
#$%^  - it turns out her "trusted" dail-up also doesn't work!

Ok... like I suspected.... it is a problem with the laptop. Still this is a perplexing problem!

Any thoughts?
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Shawn ConnellyTechnical WriterAuthor Commented:
I believe this is virus related.

Got her to calm down a bit and listen for a few min.  Found a suspect "antivirus.exe"  Might be more but I did not wish to push my luck..

She is really cranky right now! Her company installed CA Antivirus, they never update it, it is a laptop with 12K of available memory. Pathetic!

Anyway, had her go into registry and remove "antivirus.exe" from run (and runsys), then delete the files.

Reboot made a marginal improvement but she still cannot access the Internet. Previously Outlook just "binged" (her words) when clicking on it.

Probably another 20 viruses and malware on this computer. Unfortunately I am 2000 miles away!
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kkattfishCommented:
yeah, that's tough then.  i didn't realize you weren't with the notebook.  
probably a boot into safe mode and run a scan, might even have to boot to a antivirus cd and scan if hers is out of date.  tought to tell her to do that though i know.  
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rindiCommented:
If you are using a proxy server at your location, the proxy settings in the internet explorer settings would be preventing her to browse the internet. Tell her to disable the proxy settings. If this isn't the case or cause, there may be a hosts file which is blocking access. Rename the hosts files on that PC (it will be neccessary to be an admin for that).
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Shawn ConnellyTechnical WriterAuthor Commented:
Rindi - Proxy setting is fine BUT host file?  

Interesting idea.... that would cause both high-speed and MODEM to fail in the same way.

But do I dare have her edit/rename this file? And if this does not work.... well I am in trouble! Stay tuned as this drama plays out. Seriously she is not as bad (technology yes... mood wise...no) as I am leading you to believe. :-)  
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Shawn ConnellyTechnical WriterAuthor Commented:
The problem actually disappeared so who knows what was really going on???

I awarded Rindi because his/her proxy suggestion was IMHO the more likely fix.

Thanks to all :-)

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