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cannot reply to web outlook message

Posted on 2006-05-03
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Last Modified: 2010-04-08
This is weird. It only happens on one pc. When a person logs into web outlook 2003 and he tries to reply to his message then it opens up his message with his folder list on left side along with messge on right side(just like when he first opens up his web outlook 2003. He has a message stating he has replied at the time he opens up originally to reply to this message. this happens on one pc. He can log in anywhere else on someone else's pc and web outlook works fine. Another kicker is that if he right clicks on message to reply it will let him....but not if he actually opens email and hits reply..he  then has the above happen. I have checked for pop up blockers and none are preventing this.....any suggestions??????
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Question by:heydorft
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Expert Comment

by:war1
ID: 16601325
Greetings, heydorft !

Something is blocking the reply box from opening.  Hold down the CTRL key when you click reply.  

You said you checked for popup blocker. There may be more than one popup blocker.  IE SP2 has a popup blocker. So does Yahoo toolbar, Google toolbar.  Disable these popup blockers.

Follow the suggestions here to disable IE popup blocker:
http://support.microsoft.com/default.aspx?scid=kb;en-us;883575

Best wishes!
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Author Comment

by:heydorft
ID: 16601396
Already did all of this..thanks
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LVL 97

Expert Comment

by:war1
ID: 16601445
heydorft,

You have tried the following 3 methods to disable IE popup blocker?

•    Method 1 In Internet Explorer, add the URL for the Outlook Web Access Web site to the Allowed Sites list for the Pop-up Blocker. We recommend this action. To do this, follow these steps:
1.    On the Tools menu, click Pop-up Blocker, and then click Pop-up Blocker Settings.
2.    In the Address of Web site to allow box, type the URL of the Outlook Web Access Web site.
3.    Click Add, and then click Close.
Note We recommend that you use method 1. Method 1 enables the Pop-up Blocker to continue to function on other Web sites.
•    Method 2 You can select the Basic client instead of the Premium client when you log on with Forms-Based Authentication.

Note If you do not have sufficient permissions to use method 1, we recommend that you use method 2. (For example, you may not have sufficient permissions to use method 1 if you are using a kiosk computer.)
•    Method 3 You can lower the Filter level. This enables some pop-up advertisements to appear, but some Outlook Web Access functionality may no longer work as expected.
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Expert Comment

by:war1
ID: 16601447
heydorft,

1. Disable third party extensions. With IE open, go to Tools > Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable all Norton programs, including anti-virus, anti-spyware, ad-blocker, win doctor, and recycle bin protect. Disable any firewall or ad-blocker.

4. Repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378
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Author Comment

by:heydorft
ID: 16602620
ran hijack this and spybot and no longer a problem..thanks for the help
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Expert Comment

by:war1
ID: 16602653
heydorft,

Glad the problem is fixed.  What you described does not sound like a mailware problem. That is why I never suggested using Spybot S&D nor HijackThis.
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Author Comment

by:heydorft
ID: 16606591
that is why I was having such a problem...finally ran spybot and hijack this and cleaned up pc and it started working properly again..thanks
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LVL 97

Expert Comment

by:war1
ID: 16776405
Ok to refund.
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