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Ponthecomputer

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Outlook Foms in Remedy

I have a "template" that was given to me to allow a user to fill out and submit to our Remedy system. This is what I've been given without any other information. Stuff is definately missing.

Has anyone set up a form in outlook to be filled out and submitted to an AR Remedy system? Thanks!

#Domain Help Desk Request Submission Form
#AR-Message-Begin                  Do Not Delete This Line
Schema:Domain:HPDK
Server:Remedy.domain.com
Login:user1
Password:password
Action:Submit
Format:Short
      Requestor Name + !536870914!:
      Phone No. !534470914!:
      Service Type !544870926!:
      Application !544870929!:
      Call Description !556870933!:
      Call In Date/Time + !55687068!:
      Email Address !536870977!:
      Unit No. !536870987!:
      Site Name !64400001!:
      Location !644000002!:
      #AR-Message-End            Do Not Delete This Line
 
 
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David Lee
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Ponthecomputer

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I'm new to Remedy and found that your comments back up what I discovered. There is a form built into remedy available to users online ad that's what they should use if they want users to initiate their own tickets which is not a great idea. I think that there was some sort of hope that they could take some sort of remedy template and use it as an outlook form. Anyway, thanks again. -Paresh