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Printer Connection - Unable to ping from Server

Posted on 2006-05-03
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Last Modified: 2009-02-19
I am having difficulties communicating with a Panasonic DP3030 Photocopier/Printer from a Windows 2003 server.  Currently this printer is hosted on a Windows 2000 server but needs to be moved to the 2003 server.  From any computer in the domain with the exception of the Windows 2003 server I can successfully ping the printer.  There is a static IP of 10.113.152.195 set on the printer.  If I change the IP I am still unable to ping from the 2003 server.
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Question by:iandjourdain
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Expert Comment

by:isd503
ID: 16602443
This might sound stupid, but have you checked the Windows Firewall to ensure it is disabled (if required).  Can the Windows 2003 server ping other domain resources on the same subnet as the problem printer?
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Author Comment

by:iandjourdain
ID: 16602550
No firewall enabled.  Server can ping other resources successfully.

There is currently five HP printers running successfully from this server.
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Expert Comment

by:isd503
ID: 16602666
Then the problem lies in the TCP/IP configuration on the problem printer.

If you check one of the printers functioning properly, you may find it has been configured with a subnet mask and default gateway.  Have you configured these things correctly on the problem printer?
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Author Comment

by:iandjourdain
ID: 16602731
I have sucessfully created on my XP system a connction via TCP/IP to this printer - as a local printer and successfully printed to it.  The subnet and gateway have been set and they are the same as other printers.
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Author Comment

by:iandjourdain
ID: 16610961
I have discovered that I can telnet using port 25 into the printer from the server.
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LVL 3

Expert Comment

by:isd503
ID: 16611556
Can you give me the IP, SNM, DG, PDNS and SDNS settings from the printer, server and workstation?
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Author Comment

by:iandjourdain
ID: 16611816
Printer
IP = 10.113.152.195
SNM = 255.255.255.0
DG = 10.113.152.129
PDNS = 10.113.152.5
SDNS = None

Server
IP = 10.113.152.5
SNM = 255.255.255.0
DG = 10.113.152.129
PDNS = 10.113.152.3
SDNS = 10.113.129.2

XP Workstations
IP = 10.113.152.X
SNM = 255.255.255.0
DG = 10.113.152.129
PDNS = 10.113.152.5
SDNS = 10.113.129.2
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Accepted Solution

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isd503 earned 2000 total points
ID: 16623336
OK, you may have a DNS issue.  How many DNS servers do you have?  If you only have a small network on one subnet, you only need primary and secondary DNS servers.

In my environment, my primary and secondary ADC's are the PDNS and SDNS respectively.

In your environment, if your DNS servers are not sharing information correctly, your printer will register with the server, which is reading DNS from another server, which may not have the printer host entry in its DNS.

To make this simple, do the following:

1.  Configure your PADC and SADC to be DNS servers.
2.  Configure your DHCP scope to use both the PDNS and SDNS entries.  Manually configure this on all member servers (hopefully not using DHCP).
3.  Configure your PADC to use the SADC as its PDNS and itself as its SDNS.
4.  Configure your SADC to use the PADC as its PDNS and itself as its SDNS.
5.  Remove DNS from all other servers, unless you have a special need, or a need on another subnet.
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Author Comment

by:iandjourdain
ID: 16626603
Isd503 - I am writing this from home.  I will check on the suggested settings once I return to work on Monday.
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