Problem sending Distribution lists using 'drag and drop' with Word as email editor in Outlook.

Posted on 2006-05-03
Last Modified: 2007-12-19
I have requested that a client send me a Distribution Lists from their Outlook contacts. They work for a major corporation and have Outlook 2000. I'm a consultant and running Windows XP Pro with Office 2003 (indluding Outlook). I first tested sending a distribution list out of my contacts. Following the MS help for Outlook, I opened a new email message, left-clicked and held the list I wanted to send and dragged it onto the body of the email message. Immediately Outlook added an attachment and addached the list. When I send it they received the email with the list attached (5 to 7 Kb) and can open it in Word with the list of contacts data displayed.

When I try and have them do the exact same thing from their end, I get the email, but the attachment is only 738 bytes (1kb) and when I open it in Word, it has no data!

They were using Outlook's editor and rich text options. I had them change to Word as email aditor and had them select the HTML option. Still could not get working. Their IT department (at their local office) is also unable to get it to work

Any ideas?
Question by:jimbthom
    LVL 17

    Accepted Solution

    Hi jimbthorn, you will not be able to receive the dist list from this client unless you are on their exchange server. Instead, see if they are able to do an "insert item" from outlook, chose the dist list here and select to send as text. This is your best bet
    Let me klnow

    Author Comment

    That sounds logical - that I'm not on their exchange server. But how am I able to send them the same distribution list?

    I didn't get an immediate answer to myrequest, so we did it the hard way. I had them click on the distribution list, double click or right click 'open'. I then had them click on file then 'save as' then I had them save as 'type' Rich Text Format (.rtf). They were then able to send it to me and I was able to open it in Word, convert the tabs to table, and then copy and pasted into Excel. The key is saving as an .rtf file.

    That works, but is certainly sloppy!

    Any other idea as to why they couldn't do the MS help directions and I was?

    I didn't try your way as my work-around worked, but I will try it the next time. We will be doing this quite regularily - like 2 or 3 times a month.

    Thanks for the help.

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