Problem sending Distribution lists using 'drag and drop' with Word as email editor in Outlook.
Posted on 2006-05-03
I have requested that a client send me a Distribution Lists from their Outlook contacts. They work for a major corporation and have Outlook 2000. I'm a consultant and running Windows XP Pro with Office 2003 (indluding Outlook). I first tested sending a distribution list out of my contacts. Following the MS help for Outlook, I opened a new email message, left-clicked and held the list I wanted to send and dragged it onto the body of the email message. Immediately Outlook added an attachment and addached the list. When I send it they received the email with the list attached (5 to 7 Kb) and can open it in Word with the list of contacts data displayed.
When I try and have them do the exact same thing from their end, I get the email, but the attachment is only 738 bytes (1kb) and when I open it in Word, it has no data!
They were using Outlook's editor and rich text options. I had them change to Word as email aditor and had them select the HTML option. Still could not get working. Their IT department (at their local office) is also unable to get it to work