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Cant connect to share

We have a canon copier which allows us to scan documents to a share.

We have recently upgraded to win 2003, since we upgraded i cant get the copier to connect to the share, when i check the server logs it shows that the account is being authenticated, but the copier keeps throwing an error and wont connect.
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ryan705
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ryan705
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1 Solution
 
Irwin SantosComputer Integration SpecialistCommented:
Delete and recreate the printer share.

what is th EXACT error that you get?
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ryan705Author Commented:
I dont get an exact error, its programmed via the copier the only error the copier says is "0414 Check the Server"
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Irwin SantosComputer Integration SpecialistCommented:
is your printer connected via TCP/IP or physically by a usb/parallel printer cable?
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Irwin SantosComputer Integration SpecialistCommented:
you may want to download and get the LATEST printer driver.  What is the make and model of the printer?
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r-kCommented:
You could try disabling the Windows Firewall as a test.
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ryan705Author Commented:
This machine is a big machine, it allows us to scan documents and then use SMB to save to a share, its a seperate network device, printer drivers wont help because thats not the problem.
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Jay_Jay70Commented:
Hi ryan705,

how do you connect the printer?? whats your process and has it ever worked
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ryan705Author Commented:
The copier is a seperate machine... with a scanner.. it has options will allow you to scan to email, scan to shares eg.) i can load smtp settings and it will send direct or load a share name such as \\sqlserver\scanned along with a username and password) Its a stand alone device. It used to work fine when we had Win NT 4.0 but since we have upgraded to win 2003 its now not working, their is nothing wrong with the machine as it still works, if i setup a share on another pc, put the share name in + username +password it works first time. Im thinking its got something to do with security settings in win 2003 but im not sure where!
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Irwin SantosComputer Integration SpecialistCommented:
@ryan....printer drivers can be the problem, as you mentioned in your question that it is part of a share.. where is the share on the server? or are you accessing this via TCP/IP?
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r-kCommented:
Did you try turning off the firewall on the 2003 machine? (Control Panel -> Windows Firewall)
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ryan705Author Commented:
Windows firewall service is not running.

To clarify...

The copier is a seperate machine from the server... with its own OS, own IP... you scan a document and it then it is supposed to connect to the win2003 server share (\\sqlserver\scanned\) and save the document...
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Irwin SantosComputer Integration SpecialistCommented:
ok.. so can other computers on the network see this share?

if so,

what happens if you power off your MFC for 30 seconds.. restart.. are you able to reconnect to the share?

If not,

then review your printer settings.

what is the make and model anyway?
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Jay_Jay70Commented:
i understand that its its own entity but doesnt the copier at least have to be installed locally somewhere   i have never seen a machine that is pure and 100% standalone we have a big sucker but it still has to be installed somewhere
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ryan705Author Commented:
Its a canon IR 3320, and it is a totally seperate machine, it doesnt have to connect to anything..
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Irwin SantosComputer Integration SpecialistCommented:
can you confirm that model please?
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ryan705Author Commented:
Canon Image Runner 3320
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Irwin SantosComputer Integration SpecialistCommented:
I'm looking on the website.. they have 3220. :-(
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Irwin SantosComputer Integration SpecialistCommented:
I was looking on Canon's website.. but it sucks. as there is NO link to a manual.  In the quest of locating the printer setup....got a PDF manual on you?
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ryan705Author Commented:
Ive worked it out, the problem was on the server, i needed to disable "Digitally Sign Communications", and it works.
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r-kCommented:
Did you try connecting to that share (on the 2003 machine) from some other PC - does that work OK?
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Irwin SantosComputer Integration SpecialistCommented:
good deal..stopped myself from 30 minutes of searching on Canon's website for manual info. :-(
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GranModCommented:
Closed, 500 points refunded.
GranMod
The Experts Exchange
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