Cant connect to share

Delete and recreate the printer share.

what is th EXACT error that you get?

I dont get an exact error, its programmed via the copier the only error the copier says is "0414 Check the Server"

is your printer connected via TCP/IP or physically by a usb/parallel printer cable?

you may want to download and get the LATEST printer driver.  What is the make and model of the printer?

You could try disabling the Windows Firewall as a test.

This machine is a big machine, it allows us to scan documents and then use SMB to save to a share, its a seperate network device, printer drivers wont help because thats not the problem.

Hi ryan705,

how do you connect the printer?? whats your process and has it ever worked

The copier is a seperate machine... with a scanner.. it has options will allow you to scan to email, scan to shares eg.) i can load smtp settings and it will send direct or load a share name such as \\sqlserver\scanned along with a username and password) Its a stand alone device. It used to work fine when we had Win NT 4.0 but since we have upgraded to win 2003 its now not working, their is nothing wrong with the machine as it still works, if i setup a share on another pc, put the share name in + username +password it works first time. Im thinking its got something to do with security settings in win 2003 but im not sure where!

@ryan....printer drivers can be the problem, as you mentioned in your question that it is part of a share.. where is the share on the server? or are you accessing this via TCP/IP?

Did you try turning off the firewall on the 2003 machine? (Control Panel -> Windows Firewall)

Windows firewall service is not running.

To clarify...

The copier is a seperate machine from the server... with its own OS, own IP... you scan a document and it then it is supposed to connect to the win2003 server share (\\sqlserver\scanned\) and save the document...

ok.. so can other computers on the network see this share?

if so,

what happens if you power off your MFC for 30 seconds.. restart.. are you able to reconnect to the share?

If not,

then review your printer settings.

what is the make and model anyway?

i understand that its its own entity but doesnt the copier at least have to be installed locally somewhere   i have never seen a machine that is pure and 100% standalone we have a big sucker but it still has to be installed somewhere

Its a canon IR 3320, and it is a totally seperate machine, it doesnt have to connect to anything..

can you confirm that model please?

Canon Image Runner 3320

I'm looking on the website.. they have 3220. :-(

I was looking on Canon's website.. but it sucks. as there is NO link to a manual.  In the quest of locating the printer setup....got a PDF manual on you?

Ive worked it out, the problem was on the server, i needed to disable "Digitally Sign Communications", and it works.

Did you try connecting to that share (on the 2003 machine) from some other PC - does that work OK?

good deal..stopped myself from 30 minutes of searching on Canon's website for manual info. :-(