[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 400
  • Last Modified:

Roxio Goback Hard Drive will not boot

I have a hard disk with roxio go back version 3 ..I think.. the system boots into the go back feature and says there is a problem with the disk.. I have several dates to revert back to and they all produce same error..I cannot diasble go back either another error..  I tried to plug the hard drive into another computer as slave just to get information off the drive and cannot get the drive to be recognized.... Is it possibloe that the drive is bad except for the master boot record where go back lives??
0
wwwedward
Asked:
wwwedward
  • 3
  • 2
  • 2
1 Solution
 
CallandorCommented:
GoBack is a nightmare piece of software which will lock you out if the slightest thing goes wrong.  I prefer stable products like imaging software, among them Acronis True Image and Ghost.  There are lots of people who report the same problems you are experiencing when using GoBack, and it can be difficult to fix the problem, since it is difficult to uninstall GoBack.  Try hooking up the drive as a slave and use GetDataBack from www.runtime.org to retrieve files from the drive.
0
 
maramomCommented:
>> I tried to plug the hard drive into another computer as slave just to get information off the drive and cannot get the drive to be recognized
Was it recognized in BIOS? If so, there are a few solutions, but Callandor's suggestion is likely the best.

Is the system your slaving the drive to XP?
here's a link from Microsoft:
http://support.microsoft.com/kb/330140/en-us

a fix from symantec:
http://service1.symantec.com/SUPPORT/goback.nsf/5b743b76ae6f8f5388256d4200687f48/65fc20ff5295699e88256d19004be7ad?OpenDocument&src=bar_sch_nam&seg=ag

It sounds like you may have trouble with this procedure from symantec, but may be worth trying. If the data is imperative to retrieve..don't even mess with changing anything on the drive and go right to data retrieval..GetBackData will not write to your drive.

A couple of threads that may help:
http://www.experts-exchange.com/Hardware/Desktops/Q_21711492.html?
http://www.experts-exchange.com/Storage/Q_21722097.html

0
 
wwwedwardAuthor Commented:
No the bios did not recognize the drive
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
CallandorCommented:
If the BIOS didn't recognize the drive, you are in the worst scenario, because no software will help.  You will need a data recovery service like Gillware http://www.gillware.com/ if the data is really important and you are willing to pay for it.
0
 
maramomCommented:
The original system must have seen the drive, as the goback software initiated. (Unless another drive contained the software) I'm guessing there is gross corruption, and there still may be a possibility of retrieval. GetBackData can run from cd:  http://www.runtime.org/peb.htm
You can try before you buy, by putting the drive back in as master in the orig. configuration, test GetBackData for free to see if it shows anything, and check the integrity of the data before making a choice of what to do next.

If the second system shows nothing in BIOS, perhaps it's a matter of jumper settings or cabling. Double check the master/slave settings, be sure it's not set to 'limit drive capacity' and try cable select if master/slave was not successful. If the BIOS does see the drive after changing settings, you'll still have trouble getting the data unless you..
1---remove Goback from the MBR
2--use data retrieval software to cut through Goback's low level write.

If none of this works, and it truly cannot be seen in any BIOS, the drive has failed, then, again, Callandor's suggestion is the way to go.
0
 
wwwedwardAuthor Commented:
I got the computer booted with the a cda nd the getdataback. Plugged a usb drive in and recognizes that drive as c..my abd drive is down as physical device 0.. What is the getdataback goign to do. If i copy the data to the usb drive will it be usable, will folder structure be in tact? What does it do the bad drive.. I do not want to do anything that will change the bad drive in case none of this works and the drive needs to be sent for data recovery..
0
 
CallandorCommented:
GetDataBack does not write to the source drive, so it is safe for data recovery in the future if necessary.  If it can detect files, it can copy them and they will be usable, but you will have to pay for the product in order to save.
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

  • 3
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now