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Resource Scheduling problem recurring meetings.

We have an Outlook resource  - Van1 - that when a user tries to book it, receives the message that "Van1 has eclined your meeting becasue it is recurring." This happens by default even though the user does not even want a recurring meeting.

However, the "Decline recurring meetings" is not checked for Van1.  People have booked recurring meetings for this is the past. Also if you do not select Van1 as a resource, but rather as a regular attendee, the meeting is accepted.

This resource has worked fine in the past, so this is a new development.  

Thanks
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ixoni
Asked:
ixoni
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1 Solution
 
war1Commented:
Greetings, ixoni !

Is your Outlook 2002?  If so, you may need service pack 3 and latest hotfixes

http://support.microsoft.com/?kbid=817420

Best wishes!
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ixoniAuthor Commented:
It is 2003 SP2 with all latest updates.

Thanks though!
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David LeeCommented:
Hi ixoni,

Anything added directly to the calendar is avoiding the direct booking mechanism, so that behavior is by design.  

Cheers!
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David LeeCommented:
ixoni,

Have you tried toggling the declien recurring appointments setting?  Check it, save the settings, then try unchecking it again.
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ixoniAuthor Commented:
Hi Blue Devil,

Not sure what your first comment means. Users book the resources from their own calenders.
I just logged in as the resource, opened Outlook, and checked the decline recurring meetings box. Closed Outlook, Opened Outlook and then unchecked the selection, but it did not help.

This is weird, it is like the meetings default to "recurring" and then are declined even though decline recurring meetigs is not even set.

Thanks
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David LeeCommented:
> Not sure what your first comment means
I was saying that the automatic booking feature only works when the resource is listed under resources and is sent as an appointment request.  If the users open the calendar and manually enter an appointment, then they are completely circumventing the booking feature.  The same applies if they add the resource as a required or optional attendee.

When you chagned the settings for the resource mailbox did you use a profile configured specifically for that resource account?
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ixoniAuthor Commented:
Oh, yes I understand how resources work. I have created a dozen that work fine. The only way I know to do it involves creating a profile "user" for the resource.

I would just try to create a new profile, but the resource is booked well into the future and all the meetings would have to be recreated, so I am hoping to avoid that.

-Barry
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David LeeCommented:
Other than the reference war1 provided I can't find anything other than this: http://www.suneja.com/blog/2004/12/cannot-book-resource-outlook-thinks.html
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ixoniAuthor Commented:
Wow, that was a pretty obscure find! Well, i checked the problem again and it has resolved itself, so I am assuming that it was some kind of corruption with Free - Busy as that blog article mentioned, although our users do make appointments from their own calendars, not the resources calendar.

Thaks for all your efforts.
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David LeeCommented:
You're welcome.  Glad I could help out.
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